Patrick Morgan Email & Phone Number

Portland, Or, Us

Redlands, Ca, Us

Providing consulting, strategic planning and facilitation for GIS customers within the Pacific Northwest applying Esri Technology

Redlands, Ca, Us

-Architected a new inter-departmental program to increase technical consulting activities.-Strategically identify technical resources for consulting activities by liaising with technical and project teams to gather key project requirements, timelines, and customer expectations-Analyze forecasted project demand, staffing bandwidth, skill gaps, shadowing openings, and training opportunities to drive continual improvements in program offerings-Conduct briefings on the growth and execution of the program-Manage and grow program portfolio-Created best practices for current and future program offerings

Redlands, Ca, Us

-Regularly supported strategic customers by deeply understanding their business needs and priorities, succinctly translating complex technical issues into tangible solutions -Acted as a trusted liaison and customer advocate by facilitating cross-company collaboration between product teams, Technical Support teams, and internal customer business units -Managed customer expectations regarding level of support capabilities, response times, technical troubleshooting, and prioritization of business needs-Escalation Manager responsible for reviewing and assessing all escalation requests to the Technical Account Management team to prioritize highest critical escalation requests based on customer need and incident criticality. -Collaborated with various stakeholders within each customer to maximize understanding of their business needs and advise on relevant technical capabilities and workflows-Lead Technical Account Manager for Esri’s Disaster Response Program, working in tandem with other cross-divisional stakeholders to quickly resolve mission-critical issues in times of environmental dangers and disasters-Responsible for assessing, submitting, monitoring, and delivering hotfixes from core Product teams to customers to enhance platform configuration capabilities

Redlands, Ca, Us

Provide high quality technical support and for ArcGIS methodologies and workflowsPrompt and efficient customer service delivered via phone, email and chat interactionsWritten and descriptive documentation for bug defects and enhancementsActively learn and comprehend challenging GIS concepts and data analysis techniquesBuild strong customer and colleague rapport through knowledge transfer and positive attitude

Chesterfield, Missouri, Us

Achieved $14M annually of technology sales across 30+ stores within the Portland Metropolitan area including Fry's Electronics, Best Buy,Staples and Office DepotPlanned and executed over 40 training events ranging from in-aisle to district level trainings. Presented in front of up to 75 retail associatesLed on-site sales training at high volume retailers for larger Lenovo ROIAchieved monthly sales quota of 106%Compiled and provided competitor intelligence on new product launches and price movements in retail

Seattle, Wa, Us

Tracked incoming paperwork and online activity related to active and prospective Trade Ally Contractors; created electronic files storing all Trade Ally documentsManaged the status' of Trade Allies throughout the application processEnsured all insurance certifications met Energy Trust expectationsRecorded all incoming form modifications and development requestsSent weekly Forms Status Updates to selected members of Energy Trust

Performed QA/QC management practices specializing in park and playground installationsGained experience in surfacing masonry, concrete, demolition and power toolsOperation skills with Bobcat Loaders, Mini-excavators, Forklifts, Towing machinery

Interviewed and had independent authority to select 50 mentors annuallyPlanned, coordinated, and executed weekly activities for 25 children ages 11-14 with an emphasis on academic achievement, team building, and leadership skills

Applied ArcGIS technology to create a 3D virtual environment for the University of Redlands campusUsed 3D virtual environment to show prospective solar potential for the campus Incorporated business concepts and analysis to explain the potential of solar farms on the University of Redlands campus

Trained new technicians to maintain campus securityOn-call for afterhours access to buildings for students and faculty; transported injured students via University cart; unlocked and locked buildings and doors on campus per an assigned schedule

Master In Geographic Information Systems, Gis

Bachelor Of Arts, Environmental Business

Education record