Patrick Mulcahey Email & Phone Number

South Portland, Maine

I assist our members with understanding their health plan's benefits and claims, along with acting as a liaison between our members and the various other departments and facets of the company to assist with solving problems. I keep up to date on health management and policy changes at the local and national levels to better assist members by keeping them informed on the latest trends and goings-on in the healthcare industry. I feel that communication is key towards building a meaningful relationship with our members, and working towards imparting a comprehensive understanding of how the healthcare system works as it applies to each individual's situations is what builds trust.

Everyday is a new experience with the customers that come to the department, since consumer needs and business offers are always changing. It is my primary job to ascertain the wants and needs of the customers and to serve them as best I can. Communication is key in every scenario, and I always do what I can to keep the customer happy. Other aspects of the job include keeping the department clean and organized, keeping the meat case full with product, and closing the department down at night. Recently, the meat department merged with the seafood department was well, and I have been taking on the responsibilities of a senior member of seafood in addition to meat's. These new responsibilities include placing the daily orders for the department, opening the seafood department and preparing for the day, continually keeping the department clean and organized, changing prices for varying items as needed, and maintaining excellent customer service skills.