Processing and Analyzing content that has been flagged for a review of potentially sensitive content to ensure there are no violations of policies on behalf of Covalen clients.Perform, prepare, and complete RCA (Root Cause Analysis) tasks which include spotting policy gaps, quality analysis and flagging any insights and trends. Prepared and distributed reports.Conducted market calibrations to ensure alignment. Group shadowing of new starters to assist in the training of policy… Show more Processing and Analyzing content that has been flagged for a review of potentially sensitive content to ensure there are no violations of policies on behalf of Covalen clients.Perform, prepare, and complete RCA (Root Cause Analysis) tasks which include spotting policy gaps, quality analysis and flagging any insights and trends. Prepared and distributed reports.Conducted market calibrations to ensure alignment. Group shadowing of new starters to assist in the training of policy and best practices. Consistently exceed all targets. Awarded performer of the month of 6 occasions. Awarded colleague of the month on 5 occasions.Completed Quality Analyst Career Preparation Path course. Show less

Handling customer orders in an extremely fact paced environment. Ensuring all health and safety standards are met. Ensuring adequate stock levels are maintained. Coordinating orders with waiting staff.

Managing a small team of people.Delegating tasks amongst staff in a very fast paced and dynamic environment. Liaising with owners and senior management. Compiling inventory lists and placing orders accordingly. Ensuring all turnover targets are met.Ensuring all health and safety standards are compliant with federal, state and city code and company policy. Liaising with third party vendors.

Planning, organizing, and implementing short, medium- and long-term strategies. Ensuring all KPIs are in line with company policy. Ensure daily, weekly, monthly, and annual targets are met. Create commercial reports to analyze data to identify our key trends and drivers and implement strategies to respond to a continuously dynamic environment. Delegation of day to day tasks to deputy managers.Ensuring visual merchandising guidelines are in alignment with company instructions… Show more Planning, organizing, and implementing short, medium- and long-term strategies. Ensuring all KPIs are in line with company policy. Ensure daily, weekly, monthly, and annual targets are met. Create commercial reports to analyze data to identify our key trends and drivers and implement strategies to respond to a continuously dynamic environment. Delegation of day to day tasks to deputy managers.Ensuring visual merchandising guidelines are in alignment with company instructions. Staff scheduling, recruitment, and performance management. Implementation of company training standards. Show less

Planning, organizing, and implementing short, medium- and long-term strategies.Recruitment and training of sales and operational staff. Ensuring all KPIs are in line with company policy. Create commercial reports to analyze data to identify our key trends and drivers and implement strategies to respond to a continuously dynamic environment. Assisted in designing, development, and implementation of improved training programmes. Work closely with Visual Merchandise team to… Show more Planning, organizing, and implementing short, medium- and long-term strategies.Recruitment and training of sales and operational staff. Ensuring all KPIs are in line with company policy. Create commercial reports to analyze data to identify our key trends and drivers and implement strategies to respond to a continuously dynamic environment. Assisted in designing, development, and implementation of improved training programmes. Work closely with Visual Merchandise team to increase sales through product placement. Work closely with operational teams to ensure stock flow and levels are in line with company standards. Show less