Patrick Murphy Email & Phone Number

Limerick, County Limerick, Ireland

We digitize validation for Life Sciences. Our purpose-built software makes validation easier, faster and smarter for BioPharma and Medical Device companies.Kneat is a 21 CFR Part 11 and EudraLex Annex 11 compliant enterprise platform that eliminates paper and gives users an unprecedented capability to create, manage, access and mine validation data. Use Kneat to manage any validation, commissioning or qualification process and never go to paper again.

Limerick, Munster, Ireland

Limerick, Munster, Ireland

Raheen, Limerick

High-Volume call center environment, initially providing technical assistance to residential customers via Phone and Email. Progressed to the Enterprise team, supporting SME customers exclusively. Technical Support being provided on PSTN, ISDN, ADSL and VDSL issues. Provided escalation paths within the company and to third-parties for the identification and resolution of global issues.

Raheen, Limerick

Managed stock accuracy to a target of 99.99% in merge warehouses across Europe, Middle East & South Africa. Managed inventory accuracy on all stock held using Sercom Solutions bespoke SAP development.Using web based reporting systems monitored stock levels and consumption at warehouse hubs across Europe, Middle East and South Africa and updated our system to reflect it.Reported on and monitored inventory integrity on stock for large multinational customers.Analysed root cause and communicated discrepancies to the relevant departments.Developed daily, weekly and monthly reports to ensure customer requirements were met.Assisted in the management & development of existing vendor relationships in relation to cost, on time delivery & quality standards.Carried out stock transfers and adjustments on the SAP system.Analysed existing procedures and processes, suggested and implemented improvements.Prepared weekly metric reports for senior management meetings.

Raheen, Limerick

Maintained inventory accuracy on all stock held in-house.Managed goods both incoming and outgoing through the receiving and shipping areas.Tracked incoming shipments from suppliers’ worldwide using couriers’ web based tracking systems to ensure customer requirements were met.Managed and scheduled couriers’ collections to ensure timely delivery of product to customer site.Issued daily schedule to the Irish and U.K. offices.Liaised with the production department to ensure that orders were completed on time.Assisted management with any customer queries relating to stock levels or order deliveries.Raised purchase orders with suppliers worldwide at customers request once approval had been received.Provided stock level data to Accounting for financial reporting.

Shannon, County Clare

Receive calls from customers in a high volume call centre environment.Provide and maintain a level of customer service which should exceed customer expectations.Log all details relevant to customer calls on the claim management system.Provide advice to customers on policy details, claim status and register new claims.Register and resolve complaints and advise customers on procedures regarding same.Escalate complaints when necessary.Mentor new starts on their release from training.Assess information provided by customers both verbally and in written format.Refer claims which may be viewed as suspect based on information supplied by customer or third parties.

Raheen, Limerick

Create asset management solutions for large corporate and government customers. Using Dell supplied tools create access databases and reporting systems to match customer specifications.Create, pilot and obtain sign off for procedures to be introduced to the manufacturing lines. Be available for customer plant tours and give presentations to customers outlining Asset Management offerings.Analyse new customer requests and provide solutions which would meet and exceed customer expectations.Analysed existing procedures and processes, suggested and implemented improvements.Recipient of Dell Silver Award for Customer Experience and Process Improvement