Managed daily operations of a Windows-based network of 150+ users with a mix of 10 serversProvided support to the availability of corporate applications (messaging and ERP)Designed and delivered ERP training sessions covering all the business functions (programme, finance, human resources, supply)Managed a 500k $ network and power re-cabling project for various offices in the countryParticipated in the design, implementation, monitoring and continuous improvement of business processesPlayed a key role in VoIP activation throughout all the offices that resulted in reduction of telephone costs by halfCoordinated rollout of Citrix as remote access solution extending field users' access to the central systems

Managed ICT services provision for DRC Eastern Zone (1 main office + 3 sub-offices)Deployed VSAT infrastructure (Vizada and iDirect) in all offices to improve WAN connectivityEstablished continuous learning activities to develop IT focal points' capacityAssisted with dissemination of the Geographic Information System to support Emergency programmes monitoring within the Zone

First IT person of the Country Program, I managed the establishment of the IT functions within the office and successfully supported the transition to corporate systems and standards. LAN administration and support. Hardware/Software installation and support. Email administration.Additionally to IT responsibilities, assisted the Deputy Country Representative in administrative and HR matters.