Patrick Narvaez Email & Phone Number

Forest Grove, Or, Us

Santa Clara, California, Us

Reporting to the Director of Business Process Engineering. Design and implement comprehensive ServiceNow solutions to streamline operations and drive digital transformation. Led cross-functional teams to deliver scalable ServiceNow architectures across ITSM and ITBM modules. Proven in managing the full lifecycle of ServiceNow projects using agile methodologies. Strong communicator, skilled in partnering with stakeholders to propose innovative solutions and foster continuous improvement.● 𝗣𝗿𝗼𝗷𝗲𝗰𝘁: Led a large-scale multi-year M&A style project to consolidate all of Intel's factory support automation teams, 13 business processes, and 20 operational tools onto a single ServiceNow platform. 𝗥𝗲𝘀𝘂𝗹𝘁𝘀: Convergence of processes, reduced operational costs, faster time to value, improved employee/customer experience, and reduced technical debt by refactoring using OOTB capabilities.

Santa Clara, California, Us

Reporting to the Director of Operations, led customization and strategic implementation of ServiceNow platform, advising on how to maximize adoption and developing a long-term platform roadmap. Collaborated across business units to modernize business processes & workflows, leveraging data visualization to provide KPIs and new insights into daily operations. Drove continuous improvement to balance productivity & agility while increasing efficiency.● 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 (2018-2019): Managed year-long labor efficiency program, conducting cost/value analyses and developing streamlined, automated, transparent solutions. 𝗥𝗲𝘀𝘂𝗹𝘁𝘀: Achieved labor savings of $1.67M annually.● 𝗠𝗲𝘁𝗵𝗼𝗱𝗼𝗹𝗼𝗴𝗶𝗲𝘀: Process Design, Value Stream Mapping, Continuous Improvements, Agile, Scrum, Kanban, Demand Management, Project Management, Change Management, Incident Management.● 𝗧𝗲𝗰𝗵 𝗦𝘁𝗮𝗰𝗸: ServiceNow (ITSM, ITBM, Agile, Workflow, Reporting, and Performance Analytics), Power BI, SharePoint.

Santa Clara, California, Us

Reporting to the Director of IT-Manufacturing, led resource & financial planning across 6 sites, managing $6.9M budget and project managing cross-functional team. Partnered cross-functionally to understand current & future business needs. Designed & developed process evaluating costs, ROI, feasibility, viability and desirability of new solutions, resulting in increased transparency, empowered decision-makers and became the new standard for quantifying benefits to customers.● 𝗣𝗿𝗼𝗷𝗲𝗰𝘁: As part of CIO’s Key Initiative team, trained 12 business segment champions, provided materials, templates and methods, and drove application-wide effort across all IT applications. 𝗥𝗲𝘀𝘂𝗹𝘁𝘀: Achieved 38% reduction in application footprint and saved $70M.● 𝗠𝗲𝘁𝗵𝗼𝗱𝗼𝗹𝗼𝗴𝗶𝗲𝘀: ITIL, ITSM, Agile, Scrum, Application Portfolio Management● 𝗧𝗲𝗰𝗵 𝗦𝘁𝗮𝗰𝗸: ServiceNow, Power BI, SharePoint, InfoPath, Team Foundation Server

Santa Clara, California, Us

Reporting to the Director of Automation Manufacturing Systems, drove cross-departmental and organizational operational efficiencies, while leading a distributed team of engineers in three geographies supporting 1,300+ customers. Concurrently, oversaw development, integration, configuration, transfer and maintenance of factory automation systems. Audited then updated & modernized processes & procedures, increasing velocity without affecting headcount.● 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 (2012-2016): Led implementation of Service Catalog and Change Management systems to keep factory customers current on requirements, risks and procedures. 𝗥𝗲𝘀𝘂𝗹𝘁𝘀: Systems consolidation maximized resources, ~300 service requests digitized, and customer satisfaction metrics rose for 5 consecutive years. ● 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 (2015): Architected strategy & project plan for migrating 5,500+ factory tool configurations to support the consolidation of production environments with minimal impact. 𝗥𝗲𝘀𝘂𝗹𝘁𝘀: Achieved 81% reduction in production downtime and 70% reduction in labor costs, while increasing scope by 3x with zero escalations.● 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 (2015): Initiated & developed cross-factory collaboration, partnering with top performers in each group to develop global best practices, increase automation, and drive process improvements. 𝗥𝗲𝘀𝘂𝗹𝘁𝘀: Efficiencies enabled teams to maintain current staffing levels, saving ~ $300K annually while reducing integration delivery time by 90%.● 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 (2010): Designed Hive support model. 𝗥𝗲𝘀𝘂𝗹𝘁𝘀: Increased output by 60% over 5 years, maintained 99.8% success ratio, and improved cycle time by 50% with existing headcount. In addition, recognized with team nomination as “workplace of choice” at Annual Manufacturing Excellence Conference.● 𝗠𝗲𝘁𝗵𝗼𝗱𝗼𝗹𝗼𝗴𝗶𝗲𝘀: Six Sigma (DMAIC), Kanban, Value Stream Mapping, Data Visualization.● 𝗧𝗲𝗰𝗵 𝗦𝘁𝗮𝗰𝗸: ServiceNow, IBM BigFix, SharePoint, InfoPath.

Santa Clara, California, Us

Santa Clara, California, Us