Patrick Nate Email & Phone Number

Appleton, Wisconsin, United States

Appleton, Wi

Appleton, Wi

Appleton, Wisconsin

• Held quarterly account reviews to assess client’s needs which helped position innovative business solutions and overcame customer objections.• Negotiated multiple contracts for businesses valued between $50,000 and $115,000 over the life of the contract. • Analyzed client’s monthly invoices for inaccuracies which achieved customer loyalty, retention, and profitable account growth.• Organized implementation of large-scale wireless deployments which provided seamless hardware and software transitions for clients.• Studied client’s business operations and made recommendations on improving business efficiencies which improved customer loyalty and led to personal number 1 ranking in Quarterly Revenue in Wisconsin / Northern Illinois market.• Coordinated 3rd party partner webinars to position new products which met client needs and increased company revenue.• Partnered with regional team to position and sell Mobile Device Manager software package to a single customer, the first sold within the market, which accounted for over $11,000 in revenue growth over the life of the client’s contract.• Partnered with cross functional teams to improve billing system processes which eliminated redundant workflows.• Implemented cost savings solutions for clients which increased company revenue, with an average of $250,000 quarterly revenue.

• Utilized relationship building skills to improve customer satisfaction scores from 2.8 to 3.4 which improved scores by over 80%.• Analyzed sales data entry processes which increased efficiencies for customers and improved employee and customer engagement scores.• Trained peers on billing and ordering systems which improved service for escalated customers and market-wide customer engagement scores.• Coached and mentored store associates leading to employee promotions within the company.• Facilitated weekly team training which improved sales effectiveness and led to top sales ranking in the territory.• Collaborated with Sales Manager regarding team performance reviews to develop action plans which enabled market to climb to the top ranked sales team in the area. • Oversaw three (3) showroom floor redesigns all while maintaining customer satisfaction and delivering sales results.

Appleton, Wisconsin

• Utilized interpersonal skills to effectively explain billing questions during billing system conversion.• Trained and developed five-person team on new sales strategy which increased overall sales performance.• Trained sales associates from around the territory at new sales strategy implementation training which led the territory to be ranked in the top 3 of over 20.• Coached and mentored sales team which led to four (4) associates receiving promotions within the company.• Led team through billing system conversion while delivering positive sales results.• Held monthly sales review and annual performance reviews for the sales team which improved employee engagement and created passionate associates.• Led training to increase focus on Small/Medium Business sales which led to number one gross sales store in the company.

Plover, Wisconsin

• Led device workshop team and held monthly customer trainings which increased data sales and customer retention.• Educated customers on best ways to manage data usage which reduced dissatisfied customers and created customer advocates.• Utilized multiple Microsoft applications to maintain customer repair database.

Bachelor Of Business Administration (B.B.A.)

Bachelor Of Philosophy