Patrick Nicolas Email & Phone Number

Sunrise, Florida, United States

• Manage relationship with over 250 Centurion Card Members, valued at 137M• Achieved a 94%retention rate, by developing strong relationships and increasing card usage• Accomplished a 93% contact rate, developing customized plans for each Card Member in portfolio to grow engagement thus achiving 92% “Refer to Friend” based on customer surveys. • Proactively engage with portfolio resulting in increased benefit usage, positively impacting engagement and revenue by 25%• Selected by leadership to coach new hires on successful portfolio management• Successfully mamnage customer escalations and conflict resolution• Partnered with leadership to coach my team of 12 Membership Managers to improve customer metrics and employee performance• Chosen by Leadership to be part of “Membership Eecutive Advisory Board” – A liason between leadershinp and Membership Executives

Heathrow, Florida, United States

Drove Sales of property and casualty insurance for Fortune 100 company. Licensed in 45 states. • Awarded Top New Sales Representative for 3 consecutive months (September-November)• Ranked 2 out of 100 new sales representatives, November 2019• Sales through expert consultation of insurance products to perspective clients nationwide• Source clients through networking, cold calling, and referrals resulting in a robust portfolio• Evaluate customer needs and financial status to educate and propose relevant protection plans

Miami/Fort Lauderdale Area

Drove sales of full line of gourmet food provisioning services to the yachting community and local businesses. • Evaluated customer’s food consumption projections, crew size, culinary preferences, and trip duration to develop meal plans best suited to meet needs.• Developed and implemented marketing initiatives to grow awareness of products and service offerings for high-end local clientele and the yachting community.

Orlando, Florida Area

Professional Sales Representative (2010 – 2017) Sales Training Representative (STR) (2016 – 2017)Marketed and sold respiratory and women’s health products to Allergist, Otolaryngologist, Pulmonologist, Pediatricians, and Gynecologists and Obstetricians in territory that spanned North and Central Florida. • Launched Aerospan and achieved a top 10% national ranking for new product launch – 2015.• Ranked 11th nationally out of 253 representatives for Dymista - 3Q 2016Selected by leadership for Sales Training Representative role and completed Sales Training Representative National Certification – 2016.• Winner of Regional Director’s Initiative Award - 2Q 2016Trained and mentored new and experienced representatives in the field and in corporate sales training programs.• Selected to serve as interim District Manager for three months during absence of District Manager due to illness – 2016• Grew territory by 580% in 2014• Achieved ranking of 4th in the nation for 2Q 2012 and 16th in the nation for 4Q 2012• Grew territory by 200% in 2012• Winner of “Trial to Adoption” contest for Elestrin, a transdermal hormone replacement product in 2012.• Ranked in top 20% in the nation – 2011. • Winner of “Flip the Switch” contest for converting physicians to Elestrin – 2011.• Proactively developed analytical tool to identify portfolio growth opportunities with current and potential customers. The tool was implemented on a regional level. • Delivered, supervised, and evaluated new hire training, home study, and live training at corporate office.

Orlando, Florida Area

Pfizer (contracted via Publicis Touchpoint Solutions) Sold diverse portfolio of cardiovascular, pain management, and gastrointestinal products to physicians in the Orlando territory.• Achieved top 20% ranking out of 500 representatives.

Orlando, Florida Area

Aggressively drove sales of durable medical equipment to hospitals in newly launched territory.• President’s Club winner – Exceeded sales and growth goals by more than 50%.• Rookie of the Year – 2008.

Orlando, Florida Area

Marketed and sold portfolio of products for the treatment of cardiovascular related conditions to Internist, Cardiologist, Endocrinologist, and Nephrologists.• Ranked 6th in nation – 3Q 2006. • Ranked 7th out of 54 in the South East Region – 2005.

Orlando, Florida Area

Sold diverse portfolio of tobacco products to retail outlets.• Consistently grew sales on a quarterly basis.• Facilitated educational seminars on products and proper marketing techniques.