Patrick O Connor Email & Phone Number

Maryland, United States

Lanham, Maryland

College Park, Md

Assist the General Manager in the day to day operations of running a successful salon. Responsibilities include: coordinating promotional events, oversee salon standards and report improvements as needed, conduct sales audits and monitor sales data, prepare bank deposits, assist in employee relations and work to ensure a positive atmosphere, and assist in the development and motivation of staff.ESSENTIAL DUTIES AND RESPONSIBILITIES: Assist in managing all departments within the spa to ensure that related operations run smoothly and efficiently Assist in the recruitment and training process for staff, as needed.  Effectively communicate job responsibilities, performance expectations, customer service standards, and company policies/guidelines  Perform opening and closing duties as needed, following established procedures Maintain a positive employee relations climate, responding to employee-related issuespromptly, fairly and consistently Provide input in the preparation of effective performance reviews for various staff members Review and prepare weekly work schedules and approve service schedule changes and requests for time off to ensure adequate coverage Develop and motivate staff, maintain cooperation/teamwork within the department, delegate tasks productively Maintain files of worker’s compensation injury reports and customer liability incidents Conduct sales audits, monitor sales data, and prepare bank deposits  Oversee salon standards, conduct daily walk-through and initiate maintenance/repairs as needed  Assist in coordinating promotional events and training sessions Perform various administrative functions and tasks as assigned by the General Manager.

Gaithersburg, Md

Oversees the daily operations of Guest Experience Specialist (Front Desk and Reservations) to achieve overall company Vision, Mission and financial objectives. Works effectively with team members to provide guests with an experience that exceeds their expectations. Effectively communicates with guests to solve issues in a professional, friendly, timely and mutually satisfactory manner. Embraces and executes Company promotions and initiatives, including the Guest Experience Survey and Net Promoter Score, email acquisition, and gift certificates and series sales. Performs functions such as recruiting, managing, training, development, and coaching of Guest Experience staff. Also responsible for administrative duties such as preparing work schedules and completing reports.