Advise and recommend mobility solutions to enhance the mobile experience and increase productivity across all corporate and business unit entities.Assist in formulating a mobile strategy for a global corporation that fits both commercial and aerospace requirements.Technical troubleshooting and support of MDM profile creation, application rollout, and device management for corporate and business unit entities.Collaboratively work with business units to implement mobile requirements and feature requests.

• Supervise support contractors at Target’s internal client support location, called Hi Tech, which services PC’s, Macs and mobile devices in an 80/20 PC to Mac distribution. • Coach and train HiTech contractors in interpersonal and technical situations. • Create and develop solutions to ongoing technical issues using Target’s problem management process.• Meet with key level 2 and level 3 platform owners and advise on device and platform roadmaps such as mobility, wireless, Mac and PC, and Microsoft Office applications.• Create and host small group training sessions for Target team members. • Work as an escalation point for support contractors on device troubleshooting. • Create and update knowledge articles for Target’s internal knowledge base.• Partner with the team’s process analyst to improve processes and procedures at HiTech.

• Creation of MDM policies, restrictions and profiles for iOS device distribution at Headquarters and Stores locations.• Management of mobile device platforms at Stores and HQ using MDM and MAM solutions such as Airwatch.• Testing and verification of store network infrastructure for iOS device and application rollouts.• Extensive work with Apple Configurator for deployment of policies and supervision of mobile devices.• Technical troubleshooting and support of end-to-end iOS policy creation, application rollout, and management.• Work with application development teams and store ops teams to deploy applications within project scope guidelines.

• Upper level support for the Enterprise Design and Graphics Environment group (EDGE). This encompassed roughly 1500+ machines.•Support included VP’s and Managers.•Helped re-write first level Mac support training keynote.•Worked with first level support to rewrite and update knowledge base articles.•Helped automate tasks in JAMF’s Casper Suite by writing scripts and creating packages.

•Supported employees and management with their technical needs. This included personal work machines, phone systems, projectors and other miscellaneous equipment both on and off site.•Provided support for the network infrastructure and file management system using both PC and Apple servers.•Provided training on Macintosh systems to reduce the need for technical assistance. •Oversaw technical organization and asset management for all technology.•Member of the Operations team tasked with infrastructure oversight and management. •Implemented a technical support ticketing and equipment checkout system that provideda way for employees to request assistance. Allowed for scalability and prioritization. •Implemented an imaging system to quickly image and deploy new systems to employees.

Responsibilities included repairing machines, taking support appointments, and being on call for technical assistance for the Specialists, Concierge, and Management on staff.Chosen to participate in a facilitator-training program to gain skills necessary to facilitate new employee training. Facilitated training on a monthly basis to new employees.Additional responsibilities included participation in Store Cafe Discussions, setting up and maintaining a recognition program as part of the ThinkPod group, Genius team scheduling and foreign language testing for Point-of-Sale (POS) systems at Apple Headquarters.