Patrick Ostrander Email & Phone Number

Union, Washington, United States

My day-to-day is performing first contact support on incoming tickets and providing solutions or gathering more information for escalation to external helpdesk or internal T2 or T3 support as appropriate. I have experience working with hospitality software SMS and SpaSoft, setting up accounts in AD and Azure, setting up Distribution Lists in Office 365, and resolving account issues such as Lockouts and permissions. I have also worked on hardware trouble shooting and replaced laptop batteries, RAM and SSDs

Shelton, Washington, United States

Help Students with any class or computers problems, Check printers for problems, Log any issues with printers and computers and forward them to the IT team

Shelton, Washington, United States

Work source WEX program for on the job experience.Training included:Reading and interpreting blueprints including welding symbolsPick, measuring and cutting parts in steel and aluminum to required tolerancesFit parts into the weldment in preparation for tackinggrind fillets to welding requirementsflatten edges to required tolerancessafely use vertical and horizontal band sawssafely use chop sawsDrill holes in steel and aluminumuse overhead crane to safely move heavy parts

Bothell, Washington

Upgraded Win7 computers to Win10Created and updated AD computer accountsSupervised the other contractor and assigning dutiesGave daily and weekly progress updates to managementMet and exceeding progress goes for windows 10 deploymentsSet SCCM collectionsCreated USMT backups and restoresTracked Work status in ticketing system

Bothell, Washington

T1 and T2 Hardware and Software supportAssess and escalate serious or unusual problems to appropriate IT groupsDiagnose and support hardware failures, OS application and network issuesMonitor help desk workload and prioritize work orders effectively

Everett Washington

Processed Tickets from queue to complete before SLA violation occursDisconnect and reconnect computer equipment to support line movesComplete tasks as assigned

Everett, Wa

Primarily worked in Windows 7 Environment with migration to Windows 10Replaced Old Windows 7 HP desktops with new Windows 10 Dell ComputersImaged computers for Windows 10Set Active Directory rules for new computersUsed PUC and PDT as part of the SCCMRemote accessed users' computers using RDPResolved Break-Fix ticketsOrganized and completed computer replacement projectsInstalled required software on new computersUpdated inventory tracking with new hardwareMigrated inventory tracking to new system

Everett, Washington

Replacing assets whit expired leases with new leased assets, working tickets to pick up and varify assets, move assets from one cubical to another with careAs part of the process, backing up and restoring data with microsoft USMT and using internal systems for configuration and installation of numerous software program.

Everett, Washington

Cash handlingCleaningHelping customers fill gas tanksAnswering fuel related questionsTroubleshooting pump and computer issues and calling tech support as needed

Everett, Washington

Troubleshooted assorted computer problems such as: bad ram bad hard drive bad video cardImaged new computer using FOGDecommissioned hard drives with DBANDecommissioned broken hard drive with a Makita drillSalvaged usable components from old computersReplaced broken keyboards, mice and monitorsSetup computer for replacement of old computers at desks and Updated the software per company standardsReplaced old UPC with new ones from stockPulled battery from old UPC and made a list for replacementReplaced UPC battery

Associate'S Degree, Welding Technology/Welder

Associate'S Degree, Information Technology

Associate'S Degree, Graphic Design