Patrick Palma Email and Phone Number

Vmware Administrator, consisting of implementation, configuration and maintenance of VmWare vSphere 4.1 and ESXi Hypervisor servers, including HA, iSCSI, Clustering, vCenter, Data Recovery, VUM, SAN Storage and vMotion services and features. Support, Develop, and Administer both Production and Development virtualized environment, P2V(Physical-to-Virtual) server migration.Assisted in Public Library Data Center Operations, including administration of IBM p5 Series Servers, Dell R710, Power Edge 1750,1720,180, 2850 servers, HP DL 360,380,585 servers, MCR/Telecomm, and UPS equipment; Cisco 2821 routers, 2948 and 2950 switches,1242 Wireless APs. Utilized IBM Tivoli Netcool NMIP, McAfee Foundstone Appliance Cisco Network Assistant and Cacti MRTG networking. Assisted Library staff with hardware, software, VLAN, wireless and connectivity issues. One of two principal Administrators for the Library’s SSLVPN Staff Access and resources. Active Directory Administration, configuration and maintenance the Public Library’s Domain Controllers, DNS, WINS, servers. Administering, managing and creating Group Policy (GPO), Users and Groups, Print Queues, IIS Web server, File Server, and maintaining Windows 2000, 2003 Servers and 220+ kiosk workstations.Manager of Library’s IT Help Desk utilizing HP OpenView/Service Center ticket tracking system supporting 200 in-house clients and 1400 field employees at 88 remote sites. Help Desk operations consisting of tracking and logging calls, notifying field technicians and providing follow-up incident customer service inquires. Assigning field work and weekend emergency assistance calls. Working with LA County NOC in the diagnosis and analysis of hardware, router, switch and wireless AP connectivity issues. Assisted in SAM Internet Management PC client/server configuration issues, including network printer management, client configuration, and user accounts problems.

Windows 2003 server management, backup and on-going maintenance, including Active Directory services, configuration of MS Internet Information Server,compiling reports and performing log file analysis, management of distributed client services; maintenance of DNS, domain controller, MS SharePoint services.HP/OpenVMS server management and ongoing maintenance through DCL command language and scripting. Support and maintenance of Sirsi/Dynix DRA Classic ILS enterprise business application. Red Hat ES4 Linux server installation, configuration and maintenance, including management of Apache web services, configuration of MySQL, CMS, FTP, telnet and remote management services; coding of HTML, CGI scripting, Javascript and CSS content.Cisco 2950 Series Switch configuration and troubleshooting, device maintenance and VLAN configuration, including PC and terminal services configuration. Help Desk client troubleshooting and software support, including Remote Desktop, MS Active Directory and VNC controls.Windows XP and Windows 2000 installation, repair and maintenance of 500+ desktop client workstations, software and hardware configurations. Resposonsible for development of master “image” configurations.Responsible for submitting Departmental purchase orders, conducting research, analyzing needs, and making recommendations, and solicitation of RFQs through approved County vendors, including: Dell, Gateway, Hewlett Packard, Cisco, IBM and Microsoft.

Assist in the performance of routine and ongoing maintenance of the Library’s website and Intranet, remote electronic databases and electronics assets, user accounts, log analysis, utilizing Apache Web server, FreeBSD, HTML, PHP, XML MySQL, CSS Javascript and CGI coding and scripting, OCR and COTS graphic software, and Sawmill Professional Log Analysis services.

Supervision and training of circulation desk staff, enforcement of library rules and policies, maintenance of the library’s audio, video, and 16mm film collections and maintenance and troubleshooting the library’s computer workstations and Internet terminals. Responsibilities included preparing monthly fiscal reports, circulation statistics and reports. Director of the Library’s Sony Homework Center. Conducted community outreach programs and Internet training classes.