Customer Service Representative Ii
CurrentWorking in one of the cities fleet service centers where vehicles and equipment of all types belonging to the city are maintained and repaired, my function is to intake vehicles, identify the issue or reason the vehicle is coming in and create work orders and assign it to the correct shop or area to work on. Also keeping track of which jobs our technicians are working on and assigning work to them as necessary or letting them know of priority jobs with customers waiting and assigning them appropriately for timely completion. Setting up vehicles to be sent to outside vendors and arranging for their transit to and from offsite repair locations. Checking invoices for accuracy and forwarding on for processing. Once repairs or maintenance are completed notifying departments and checking vehicles back out of the shop when they are picked up. Responding to e-mails and answering phone calls for equipment status updates. Dispatching tow trucks to pick up stranded equipment for servicing.
