Patrick Pearl Email & Phone Number

Cornwallis, NS, CA

a 250 kilometer drive round trip per day to far I am currently providing customer care for Sprint cellular and as well as basic trouble shooting.

* Assisted customers with customer service issues for Sprint such asbilling & service changes as well as data entry for address and ph # changes issues. * Take customers payments. * Make adjustments to a customer's account balance for billing errors or poor Service and or promotional reasons. * Do Basic trouble shooting on all models of Cellular phones. *.

Assist clients with obtaining financing for new or existing mortgages as well asconsolidating their unsecured debt, getting them the lowest possible interest rate basedon their beacon scores.* Give direction to clients to help them pay off existing mortgages sooner with no extramoney per month by the clients.* Give non approved clients a plan to assist.

• Technical support for the Rogers Dial up and High-speed internet programs as well asBlackberry technical support
• Assisted customers with setting up new accounts, customer service Sears.
• Assist customers with setting up email and email issues.
• Assisted customers with internet connection issues.
• Assist customer with setting up maintaining programs such as Online protection softwareoffered by Rogers and many more.
• Assisted customers with customer service issues for Sears dial up such as billingservice changes as well as data entry for address and ph # changes issues

* Hiring and Training of new staff.* Reported status of delinquent account knowledge and prospective payment * arrangements.* Computer Maintenance * Liaison between the Collection department and the clients Placing accounts forCollections.* Kept track of daily, weekly, monthly Commissions earned, up to 4 collectors and signedoff on employee's invoices to.

Researched market conditions in local, regional and national area to determine potential sales of product and services- Wrote, designed and produced the customers ads to be placed in the Yellow page telephone directory along with the customer in conjunction with their budgetary needs.- Trained Prospective Clients in marketing needs and demand and how to.

* Rented furniture and accessories to customers.* Accompanied customers through showroom, answered questions and advised customers oncompatibility of various styles and colors of furniture items and or electronic needs * Trained and managed staff of 6 and achieved significant improvements in theirproductivity.* Obtained credit information from customers.*.

* Directed implementation of comprehensive security systems for protection * of individuals, homes, business, commercial and industrial organizations. * Inspected premises to determine security needs. * Consistently met or exceeded sales goals.* Assisted subordinates and supervisors in identifying and resolving Problems.