Patrick Pickens Email & Phone Number

Columbus, Oh, Us

Columbus, Ohio, United States

VOIP Administrator for the 3CX phone system specializing in SIP troubleshooting and resolution of call issues. Working with ComResource also allows me to get experience with desktop, server, and network support.

Remotely updated printers on a national scale for JP Morgan Chase.Performed outbound technical support on offline or non-responsive Lexmark printers.Document each issue and solution in the appropriate logging software.Used Lexmark Management software to help fix any outstanding issues.Worked with the bank branch’s non-technical staff to arrive at a solution.Gave detailed step-by-step instructions to non-technical users if a solution could not be provided remotely.Served as a company liaison to Lexmark technicians when a hardware fix was needed.

Ran diagnostics on and cleaned pre-owned laptop and desktop PCs, as well as printers.Troubleshot Dell, HP, and Lenovo desktops and laptops as well as HP and Lexmark printers.Requested and performed hardware upgrades when models were not sufficient.Maintained forms and electronic system tracking inventory and services to individual units.Performed rigid hardware Q/A analysis to ensure a quality productImaged machines using Microsoft Imaging Server or Norton Ghost.Prevented company loss by keeping track of issued product key tags.Processed 15 to 30 machines daily, depending on severity of problems.Help build PowerSpec PCs by installing hardware.Occasionally performed break/fix hardware solutions when the customer requested a certain model.

Volunteered after the internship at the nonprofit organization to gain experience and to help out a worthy cause.Performed break/fix solutions for business and consumer clients.Indentified and removed viruses and malware using multiple programs and techniques.Used proprietary programs or a bench PC manually to fix corrupted registries or hard disks.Wrote detailed documentation on consumer problems and our solution.Performed XP downgrades on Vista-based machines as needed.Deployed workstations and servers for several small businesses around the Huntington, WV area.Assisted with LAN implementation by running cables through drop ceilings, creating patch cables, and installing wall jacks.Worked in a team on several deployments to assure quick transition for businesses.Provided user education when consumers asked about preventing future problems.Provided excellent customer support in the field.

Trained, managed, and motivated 15 employees in food preparation, point-of-sale application usage, regulatory standards, and excellent customer service.Served 100+ customers during six- to seven-hour period. Satisfactorily resolved concerns of dissatisfied customers.Resolved troubleshooting needs in point of sale stations.Reduced costs through social engineering prevention and by regularly verifying staff’s quality of work.