Patrick Pickens Email & Phone Number

Oklahoma City, Oklahoma

Windows 7 migration Execute technical troubleshooting and basic engineering tasks in support of hardware, software, and Business Applications,Responsibilities include documenting daily work activities, maintaining equipment in a safe, proper working condition and providing technical training Troubleshoot and support software applications and business processes, troubleshoots and repairs new or existing hardware. Analyzes and tests new hardware/software configurations. Troubleshoot and… Show more Windows 7 migration Execute technical troubleshooting and basic engineering tasks in support of hardware, software, and Business Applications,Responsibilities include documenting daily work activities, maintaining equipment in a safe, proper working condition and providing technical training Troubleshoot and support software applications and business processes, troubleshoots and repairs new or existing hardware. Analyzes and tests new hardware/software configurations. Troubleshoot and support software applications and business processes, troubleshoots and repairs new or existing hardware. Provided on-site support for users after switchover from old software and hardware to the new standard, Deployment of Windows 7 software applications for desktops, laptops, and mobile devices Proficient in troubleshooting hardware including desktops, laptops, printers (local and networked) and other peripheral devices Extensive knowledge working with Windows XP, Windows Vista, and Windows 7. Extensive knowledge working with Microsoft Office 2000, 2003, and 2010. Part of windows 7 deployment team responsible for all pc's, laptops, and handheld devices Show less

Norman, Oklahoma

Windows 7 migration support -•Execute technical troubleshooting and basic engineering tasks insupport of hardware, software, and Business Applications.• Responsibilities include documenting daily work activities, maintaining equipment in asafe, proper working condition and providing technical training.• As a Technical/Engineering Assistant I assist in keeping supervisor informed of status, concerns orproblems.• Provide second tier technical support, incident… Show more Windows 7 migration support -•Execute technical troubleshooting and basic engineering tasks insupport of hardware, software, and Business Applications.• Responsibilities include documenting daily work activities, maintaining equipment in asafe, proper working condition and providing technical training.• As a Technical/Engineering Assistant I assist in keeping supervisor informed of status, concerns orproblems.• Provide second tier technical support, incident, and problem management to end userson the technology issues regarding computer operations and networks including softwaresupport and administration, installation, setups, error messages, system status, anddowntime procedures, etc.• Troubleshoot and support software applications and business processes, troubleshootsand repairs new or existing hardware. Analyzes and tests new hardware/softwareconfigurations.• Prepares formal reports and technical documentation. Show less

Assist in maintaining an inventory database by tracking purchased IT equipment to ensure all resources are accounted for during the equipment lifecycle.Led a team responsible for rollout of new pc’s, laptops, local and network printers, and bizhubs at the Kingfisher hospital after acquisition into the Mercy health group.Provided on-site support for users after switchover from old software and hardware to the new standard package of the Mercy health groupDeployment of Windows 7… Show more Assist in maintaining an inventory database by tracking purchased IT equipment to ensure all resources are accounted for during the equipment lifecycle.Led a team responsible for rollout of new pc’s, laptops, local and network printers, and bizhubs at the Kingfisher hospital after acquisition into the Mercy health group.Provided on-site support for users after switchover from old software and hardware to the new standard package of the Mercy health groupDeployment of Windows 7 software applications for desktops, laptops, and mobile devicesProficient in troubleshooting hardware including desktops, laptops, printers (local and networked) and other peripheral devicesExtensive knowledge working with Windows XP, Windows Vista, and Windows 7.Extensive knowledge working with Microsoft Office 2000, 2003, and 2010.Part of windows 7 deployment team responsible for all pc’s, laptops, and handheld devices Show less

Part of windows 7 deployment team responsible for all pc’s, laptops, and handheld devicesDiagnose and resolve hardware, application and operating system issues that came with the Windows upgradeAct as local Tier 2 helpdesk ticket escalation pathAssisted in Window7 Deployment on Windows & deployment

Assist in responding to all Service Desk requests in a timely and professional manner. Assist in maintaining an inventory database by tracking purchased IT equipment to ensure all resources are accounted for during the equipment lifecycle. Practice IT asset management, including maintenance of component inventory and related documentation. Diagnose and resolve hardware, application and operating system issues.Promote excellence in customer service and support. Promote… Show more Assist in responding to all Service Desk requests in a timely and professional manner. Assist in maintaining an inventory database by tracking purchased IT equipment to ensure all resources are accounted for during the equipment lifecycle. Practice IT asset management, including maintenance of component inventory and related documentation. Diagnose and resolve hardware, application and operating system issues.Promote excellence in customer service and support. Promote and follow corporate IT department initiatives and strategy. Act as local Tier 2 helpdesk ticket escalation path. Perform regular in-person communications with the local helpdesk team regarding team status and initiatives. Organize IT storage area, maintain physical inventory control, and dispose of obsolete equipment based on company policies and proceduresMaintain, administrate, and support endpoint security software/devices (anti-malware, encryption, mobile device management). Provide day-to-day support via Tickets, telephone, email. Manage trouble tickets and dispatch Desktop support to end users. Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area. Support hardware including installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment. Support desktop software and firm-wide applications and remote access systems. Deployment of Windows 7 software applications for desktops, laptops, and mobile devices Show less

Maintained a daily log of records regarding the status of the customers computerDiagnosed and repaired thousands of desktops, laptops, and printer systemsSuccessfully provided 100% customer satisfaction while working alone, installing and repairing computer systemsProvided excellent customer service as the G-6 automation deskIncreased the turnaround of customer service related computer malfunctions to 100%Provided support and technical assistance to end usersExperienced… Show more Maintained a daily log of records regarding the status of the customers computerDiagnosed and repaired thousands of desktops, laptops, and printer systemsSuccessfully provided 100% customer satisfaction while working alone, installing and repairing computer systemsProvided excellent customer service as the G-6 automation deskIncreased the turnaround of customer service related computer malfunctions to 100%Provided support and technical assistance to end usersExperienced in complex radio and telephone communicationsEffectively handled emergencies and customer inquiries regarding the computer systemsDocumented problems for tracking and monitoring to ensure a timely resolutionProvided support and technical assistance to end usersOrder and replace parts and equipment as needed Show less

Support of website access for government program Cash for ClunkersDocumented problems for tracking and monitoring to ensure timely resolution for nationwide car dealers with problems logging into Oracle database

Resolved a wide range of customer problems, applying diplomacy and assertiveness to the problems and resolving it quicklyDocumented problems for tracking and monitoring to ensure a timely resolutionProvided support and technical assistance to end usersOrder and replace parts and equipment as neededMaintained, troubleshot and installed Microsoft Windows NT 4.0, 2000, XP, and Vista, Microsoft Office 2000, 2003, and 2007Handled confidential material and programsDiagnosed… Show more Resolved a wide range of customer problems, applying diplomacy and assertiveness to the problems and resolving it quicklyDocumented problems for tracking and monitoring to ensure a timely resolutionProvided support and technical assistance to end usersOrder and replace parts and equipment as neededMaintained, troubleshot and installed Microsoft Windows NT 4.0, 2000, XP, and Vista, Microsoft Office 2000, 2003, and 2007Handled confidential material and programsDiagnosed and repaired thousands of desktops, laptops, and printer systems (Dell, HP, Gateway).Possess an understanding and working knowledge of software, operating systems, software utilities, and the assembly and disassembly of computers, extensive work with Ghost software imaging pc’s from remote locations from a network server, extensive work with Dameware logging into remote pc’s to troubleshoot a wide variety of computer software and printer issues. Extensive knowledge in managing and operating Active Directory and Exchange componentsMultiple password resets and group policy management in Active Directory.Direct working knowledge of the Air Force Standard Desktop Configuration (SDC)Successfully provided 100% customer satisfaction while working alone, installing and repairing computer systemsIncreased the turnaround of customer service related computer malfunctions to 100%Effectively handled emergencies and customer inquiries regarding the computer systems.Installed and maintained Oracle, Remedy, Microsoft products, hardware, and software.Extensive experience with setting up users and users blackberries. Show less

Resolved a wide range of customer problems, applying diplomacy and assertiveness to the problems and resolving it quicklyEffectively aided in over-the-phone and internet-based troubleshooting, solving connectivity with VOIP phone systems , digital cable, and internet malfunctions to ensure 100% customer satisfactionProvided support and technical assistance to end usersTook 50-60 calls a day

Worked on the Commanding General's staff in the automation dept, and worked in the helpdesk and also did desktop support

Shawnee, Oklahoma

Kitchen Manager - Help ensure total guest satisfaction, and sound restaurant performance; by overseeing Kitchen team training, inventory management and food cost controls. Cross-train in all skill areas within the restaurant, gained knowledge of operational tasks including ordering, receiving, storage, and menu planning.