Patrick Potoreiko Email & Phone Number

Washington DC-Baltimore Area

Florida, United States

• Process and reconcile a variety of banking transactions, such as deposits, withdrawals, transfers, and payments, ensuring accuracy.
• Investigate and resolve discrepancies or errors related to transactions, accounts, or other operational processes, collaborating with relevant departments to find timely solutions
• Assist with the implementation of operational policies, procedures, and controls to enhance efficiency, mitigate risks, and ensure compliance with regulatory guidelines.
• Respond to customer inquiries, issues, or complaints related to operations promptly and professionally, providing accurate information and resolving concerns in a satisfactory manner.
• Maintain accurate documentation, records, and reports related to operational activities, ensuring compliance with internal policies and external regulations.

Gainesville, Florida, United States

• Daily use of Microsoft and Google related user software (Google Drive, Microsoft 365) used for email services, scheduling, file creation, sharing, and storing.
• Assisted the Store Manager in leading a store of 20+ employees on daily operations resulting in profit gains of 35% monthly. Achieved by providing excellent customer service skills, servant leader management skills.
• Achieved all monthly safety standards and assisted in monthly safety meetings by implementing company SOP standards and training all new staff on said standards.
• Facilitated in restructuring the warehouse operations Standard Operating Procedures, resulting in better productivity and product management in the work space.
• Excelled in providing customer troubleshooting and services to, on average, 100+ customers a day on general question answering, payment processing, item locations, and product updates.

Savannah, Georgia, United States

• Daily use of Microsoft and Google related user software (Google Drive, Microsoft 365) for file storing and sharing, Budget creation and Analysis, scheduling, metric/sales monitoring
• Managed store costs on a month to month basis documenting action plans and monitoring P&L expenses
• Achieved profit gain within 2 months by cutting wasted expenses and restructuring costs to a manageable and efficient level
• Lead a team of two Assistant Managers and 20+ employees in day to day store operations and customer services maintaining a 3.5-4 star review.
• Adhered to all company safety standards and passed all inspections.

Gainesville, Florida, United States

-Proficient in achieving labor costs, guest relations, AvsT statistics, VoG, and invoices.-Serve Safe Certified-Familiar with the Aztec/Rosnet terminal system, ticket/terminal based expo, and flat grill cooking -Weekly volume of 35k+/wk (24hr period)-Truck receiving-Store inventory of paper, food, and chemicals.-Experience in both employee reviews and.

Jacksonville, Florida, United States

-Weekly volume of 55K+/wk-Responsible for management of supply chain, food preparation/presentation, and other customer contact in fast-paced, high volume environment.-Supervised 60+ employees across departments. Helped store achieve 30% annualized revenue growth and first place.

Education record

Information Technology studies

Google It Support Professional Certificate, It Support

Skill development experience includes: o Technical support: installing & configuring computer hardware, software, and networks o Computer.

Associate'S Degree, Design And Visual Communications, General

Azure, Information Technology