●Supported the Global Life Sciences division with primary research, market intelligence and usability testing●Worked with product managers and other key stakeholders to design customer research that will drive growth and increase customer satisfaction●Delivered insights to inform future products, marketing programs and campaigns●Lead human-centered research projects with methodologies such as ethnography, remote interviews, focus groups and prototype testing●Managed brand awareness & post-launch surveys to gauge brand health & customer satisfaction

●Designed and facilitated qualitative research projects for clients such as Toyota,Scion, Panasonic and Sony●Used methodologies such as ethnographic home interviews, drive along studies,expert interviews, intercept interviews and focus groups●Facilitated co-creation workshops and brainstorming sessions to progress clients’understanding of the user●Collaborated with designers to create user centered solutions to complex problems●Created visually appealing Power Point and Final Cut Pro video presentations tocommunicate strong actionable solutions

●Worked with a major search engine to improve the quality of results for searchqueries●Determined the intent of the user and provided the proper placement of specialsearch results such as images, videos, maps and shopping links●Worked quickly and accurately to provide maximum feedback for the client●Collaborated with the client to continuously improve evaluation system

●Performed in-home ethnographic research throughout the country for majorcompanies such as McDonald's and Wrigley●Analyzed findings to identify patterns and consumer insights●Mentored clients through the qualitative research process and co-created actionablesolutions

●Conducted qualitative and quantitative analysis using customer data to improveuser experience of McDonald's internationally●Worked with teams from other countries including Mexico, Italy, and Spain toimprove their store operations●In collaboration with IDEO, created a prototypical restaurant to recreate userexperiences with new Kiosk systems