Patrick Ren, P.Eng. Email & Phone Number

Markham, On, Ca

Markham

- Be part of an agile development team that develops hardware, embedded and PC software based applications for substation and associated communications control equipment. - Prepare detailed technical product requirements defining specific use cases, workflows and expected functionality from user’s perspective - Work collaboratively with product validation teams to support implementation of test plans and test automation framework. - Provide leadership by example and teamwork over multiple NPI project implementation and execution activities, as well as, all customer support and issues provided by R&D team. - Lead definition of requirements for configuration tools for Intelligent Electronic Devices and Systems with focus on high productivity – high volume workflows, to provide a world class user experience - Ensure external/internal customer requirements are logged and actionable by development teams - Mentor test team members by constructive feedback, sharing of best practices and experience - Work collaboratively with hardware and software development leads, architects, business functional organizations and management to support all phases of New product Introduction (NPI) and Life Cycle Support (LCS) business activities and planning. - Prepare content for technical instruction manuals, application notes, training material and technical documentation. - Be current and at the forefront of new technologies, standards (IEC/IEEE) and strategies, examining opportunities for business improvement. - Support commercial teams with preparation of tables of compliance that require technical expertise in application of GE SAS products. Analyze user specifications and requirements to recommend appropriate GE Grid Automation solutions and products for substation automation. - Author technical papers and present materials at trade shows and conferences for GE products.

Markham, Ontario

- Providing deep and complex technical support to global customers in the application of GE communication products including Multilink switch family, Multinet serial server family, Protocol converter family and 1588 GPS clock through phone, email, and site visits- Providing deep and complex technical support to global customers in the application of GE IEDs and GE RTUs in respect with communication- Analyzing raw Communication Protocol communications (both Serial and Ethernet based) - Providing immediate containment and driving closure of all customer issues- Reproducing, troubleshooting, and documenting complex issues and their solutions- Clear articulation and prioritization of customer issues- Interfacing with all departments, gaining needed support of customer issues- Writing technical reports based on findings related to customer issues- Perform analysis of cases and issues, compile summaries of customer experiences and product performance- Provide training and support to other members of the Technical Support Team- Develop technical and application notes that address common issues and trends

Markham, On

- Tested and validated the operation of new and existing communication products. such as Multilink switch, etc. - Worked with support team to solve customer issues on the application of networking and communication .- Performed functional test and compliance test for prototypes and production releases.- Implemented and created functional test procedure.- Generated various technical reports both for customer and for internal use.- Participated in the repair of faulty unit and review failure for root cause analysis.

Zhuhai, Guangdong, China

• Developed the specifications, component interface and lifetime reliability analysis.• Participated in strategic R&D planning. • Designed microprocessor based hardware circuitry both schematic and PCB layout.• Developed firmware for various microprocessors and TI DSP platforms by using C/C++.• Performed in-circuit debugging and DSP algorithm simulation in Matlab.