Patrick Rhea Email & Phone Number

-Onboarding new merchants by providing hardware setups and personalized training-Troubleshooting technical issues and solving customer inquiries via phone, email, and chat-Writing both public and internal documentation for troubleshooting procedures.-Tracking issues and creating tickets using Agile Software (JIRA)

Richmond, Virginia Area

-Assisted the store manager in executing store operations. - Delegated tasks and managed small teams to keep the store operating above standards while increasing profits and customer satisfaction. -Trained new employees and provided ongoing training for current employees on new procedures and guidelines-Inventory Management and providing insight for reorder points that automated forecasting couldn't

Richmond, Virginia Area

- Coordinated in teams to provide welcoming customer service and interaction.- Prepared, planned, and maintained a comfortable environment for large scale parties and events.- Gained methods on proper deployments for high scale dining.- Learned procedures for safe food preparation, assembly, and presentation.- Promptly tended to the various needs of customers to ensure a satisfying experience with an event.