Patrick Rice Email & Phone Number

Riverdale, Ga, Us

Suwanee, Georgia, United States

• Configure and deploy laptops, desktops and Surfaces devices according to client security standards with all the configurations, software and drivers needed.• Assist end users transition to a new company workstation.• Troubleshoot end users programs and network operational issues.• Install and update required hardware and software on workstation in-house and /or remotely• Setup users profiles on the Active Directory and Microsoft Office 365.• Connect users domain workstations to network printers/copiers

Johns Creek, Georgia, United States

• Assisting a diverse set of buyers, mostly first time buyers, to become homeowners. • Assisting sellers in marketing and selling their primary and investment homes.• Assisting real estate investor in obtaining investment properties.• Use of Microsoft Office – Excel and Word – for contact and data tracking and communication.

Canton, Georgia, United States

• Provide technical support for small and medium-sized businesses software, POS, printers and credit card processing devices(stand-a-lone, wifi and mobile). • Tier 1 support in troubleshooting merchants devices when they encounter technical and/or processing issues.• Assist merchants with setup and activation of their devices-including IOS and Android mobile devices using proprietary software.• Order device replacements and/or supplies following alliances specific procedures.

Norcross, Georgia, United States

- Provide Tier 1 technical support for computer hardware and software issues, including direct and remote network connectivity, reported via phone, email and chat.- Capture and document the details of an issue and troubleshooting steps taken in order to escalate the issue or document the resolution; use of a ticketing system to track and manage requests.- Interact with peers and Tier 2 teams for knowledge sharing, research and updates.- Proactively identify potential issues in the enterprise environment; alert incident management and peers as appropriate.- Process service requests, including remote software installations.