Patrick Richard Email & Phone Number

Information Technology Specialist (Systems Analyst) responsible for delivering comprehensive technical support and expertise to the ERP Program and SAP Platform.GS-2210-13Duties and Responsibilities:• Serves as an expert in applying analytical processes to the planning, design, and implementation of information systems to meet the business requirements of customer organizations.• Develops overall functional and systems requirements and specifications; conducts business process reengineering; prepares business cases for the application of IT solutions.• Oversees systems testing, coordinates formal documentation preparation, and represents the organization in matters pertaining to assigned projects.• Provides occupational, technical, and analytical advice to the staff. Maintains extensive knowledge of the information systems and requirements necessary to support the agency.• Develops and uses evaluation techniques to monitor performance of the system software.• Ensures the business problems to be solved and business value to be realized by the project, to ensure planning, budgeting, and implementation schedules are met.• Performs continuing analysis to define opportunities for new or improved business process solutions; consults with customers to identify and specify requirements.• Ensures the rigorous application of information security and information assurance policies, principles, and practices to the systems analysis process.• Provides comprehensive technical support and guidance matters relating to information management issues that involve a wide range of IT management.• Aligns all requirement requests with the organizations strategic plan, mission, vision, and values to communicate to the assigned project team and supports integration into the systems strategies, goals, objectives, work plans, products and services.• Analyzes operational problems, develops solutions, and takes corrective action as appropriate to ensure continued system operation.

Data Analyst experienced with analytics tools and utilizing SAP applications in order to review and analyze functional processes; analyzing and evaluating the effectiveness and efficiency of processes within the demand/supply chain area in order to develop and implement corrective actions for process problems; and experience with pulling data from multiple sources and across different functional/process areas (Order Fulfillment, Finance, Planning, Tech/Quality and Procurement).GS-0301-12Duties and Responsibilities:• Utilizes analytical software tools e.g., SAS and programming languages to pull information from multiple sources, assemble and analyze facts, and draw conclusions to produce valid and reliable findings.• Analyzes data regarding past, present, and projected demand and supply chain activity and consolidates findings from analyses into written reports and briefings. • Identifies supply chain issues and develops proposals for new or revised process structures to improve performance effectiveness.• Provides guidance to lower-level Analysts on the interpretation and application of enterprise-wide processes and procedures.• Works with counterparts in the other functional areas to investigate matters that have a broad, cross-process impact.• Presents data insights in written reports and briefings to people at all levels of the organization.• Designs and develops data and information tools. • Performs system analysis for ERP functional processes. • Conducts independent analysis and investigation of specific process issues.• Prepares analytical reporting that includes trend analysis, key driver determination, causal analysis, recommendations for solutions and future performance forecasts.• Recognizes systemic issues, identify the source(s) of discrepancy and input, manipulate, extract and maintains automated information using a variety of sources.• Advises and assists senior management and enterprise Leadership in defining performance.

Duties and Responsibilities:• Meets and exceeds key performance objectives, including sales and customer satisfaction goals.• Provides a total sales solution to customers for any of their wireless needs. This includes selling the value of devices, accessories and service plans. As well as delivering a strong and genuine customer experience that customers would recommend to their family and friends.• Participates in marketing efforts to solicit new business.• Identifies the right solutions for customer billing, technical and/or account issues.• Handling multiple tasks/sales scenarios while maintaining a clean and organized store environment at all times.• Maintains proficiency with store systems that support the customer’s experience to include all point of sale and customer account management systems.• Adheres to the company’s code of conduct and core values at all times.

Serves as a team leader with a proven history of achieving and exceeding performance goals both individually and as a team. Experience in sales operations, people management, sales generation and account management. Duties and Responsibilities:• Builds an authentic relationship with customers• Key holder duties and responsibilities for supervising and performing operational procedures while managing the business• Provides a total sales solution to the customer, for any of their wireless needs. This includes selling the value of devices, accessories and service plans; maximizing customer connections; saving the customer money; personalizing their experience; and protecting their investment• Delivers an outstanding store experience that improves customer loyalty and strengthens the brand• Exceeds key performance objectives, including sales and customer satisfaction goals• Attention to detail required to accurately set up consumer and business accounts• Identifies the right solutions for customers and problem solving technical and account issues• Receives training to further skills and information to remain current with the latest services and technologies• Complies with all operational policies and procedures, including the code of conduct

Title: Business Process Re-Engineering SpecialistAssignment: SAP Functional Analyst / IT SpecialistTalent Segment: Software EngineeringFunction/Technology Specialty: SAP / SAP ERP ProcurementDuties and Responsibilities:• Supports Application modules by implementing, solving break/fix issues, and by providing design, development, and support knowledge of RICEFW objects (Reports, Interfaces, Conversions, Extensions, Forms, Workflows)• Works with Application/Business Process Architects and other System Specialists to gather and interpret user/system requirements into design specifications • Prepares and tracks project plans for project inception to completion• Develops system specifications and interfaces for complex components• Performs maintenance, enhancements and development work • Analyzes, designs applications to functional and technical programming standards as required test enhancements to complex modules • Provides primary support toward installation of application releases into production as directed • Coordinates and participates in structured peer reviews/walkthroughs• Supports activity and data modeling, development of modern business methods, identification of best business practices, and creating and assessing performance measurements • Plans and executes all required process steps as defined in company methodologies • Creates operational/technical documentation for the Application • Coordinates work with other Systems Specialists on and across Applications • Assists with identification, assessment, and recording of near, medium and longterm business needs and technology solutions • Meets service commitments for assigned deliverable and provides work status • Provides input to assist in determining level of effort • Organizes and prepares work effectively to facilitate proactive resolution of problems• Assists the Client Service Team Manager in monitoring budget by providing estimated-time-to-complete and actuals for assigned tasks

Successfully lead teams to meet their revenue and profit objectives. Proven ability to recruit, develop, and retain top talent. Maximized productivity and operational efficiency. Reinforced first class customer experience. Achieved consistent, profitable sales growth for the company by creating an authentic excitement for managing the business and passionate for success.Duties and Responsibilities:• Ensured that all team members are trained on all products and services, in-store communication expectations, demonstrations, and internal operational procedures• Responsible for day to day management of team that includes: staffing, scheduling, ensuring required training modules are completed and monitoring performance• Performed quality store visits according to established program guidelines to obtain feedback, inquire about inventory levels and implement store, market or brand incentive programs• Established and maintained business relationships between store management and consumers to effectively execute program objectives• Continually looked for ways to increase sales, improve efficiency and customer service• Communicated effectively on all market summary reports, potential client issues, performance tracking metrics, conference calls, and established individual and program goals• Drove excellence in execution to improve product knowledge and sales through innovation and education• Responsible for routine or standard technical problems and responds to standard requests from internal and external customers• Made decisions within organization guidelines and policies

Bachelor Of Science (B.S.), Computer Information Systems (Cis)

Computer information systems combines computer science and business administration. Its purpose is to utilize computer systems to enhance.

Project Management Certificate

The Project Management certificate is designed for professionals pursuing additional skills and knowledge in Project Management concepts.

Associate'S Degree (A.A.), Business Administration (Ba)

Transfer Plan: Business, Information Systems