Patrick Richard Email & Phone Number

• Information Technology Specialist (Systems Analyst) responsible for delivering comprehensive technical support and expertise to the ERP Program and SAP Platform.GS-2210-13Duties and Responsibilities:
• Serves as an expert in applying analytical processes to the planning, design, and implementation of information systems to meet the business requirements of customer organizations.
• Develops overall functional and systems requirements and specifications; conducts business process reengineering; prepares business cases for the application of IT solutions.
• Oversees systems testing, coordinates formal documentation preparation, and represents the organization in matters pertaining to assigned projects.
• Provides occupational, technical, and analytical advice to the staff. Maintains extensive knowledge of the information systems and requirements necessary to support the agency.
• Develops and uses evaluation techniques to monitor performance of the system software.

• Data Analyst experienced with analytics tools and utilizing SAP applications in order to review and analyze functional processes; analyzing and evaluating the effectiveness and efficiency of processes within the.
• Utilizes analytical software tools e.g., SAS and programming languages to pull information from multiple sources, assemble and analyze facts, and draw conclusions to produce valid and reliable findings.
• Analyzes data regarding past, present, and projected demand and supply chain activity and consolidates findings from analyses into written reports and briefings.
• Identifies supply chain issues and develops proposals for new or revised process structures to improve performance effectiveness.
• Provides guidance to lower-level Analysts on the interpretation and application of enterprise-wide processes and procedures.
• Works with counterparts in the other functional areas to investigate matters that have a broad, cross-process impact.

• Duties and Responsibilities:
• Meets and exceeds key performance objectives, including sales and customer satisfaction goals.
• Provides a total sales solution to customers for any of their wireless needs. This includes selling the value of devices, accessories and service plans. As well as delivering a strong and genuine customer experience.
• Participates in marketing efforts to solicit new business.
• Identifies the right solutions for customer billing, technical and/or account issues.
• Handling multiple tasks/sales scenarios while maintaining a clean and organized store environment at all times.

• Serves as a team leader with a proven history of achieving and exceeding performance goals both individually and as a team. Experience in sales operations, people management, sales generation and account management..
• Builds an authentic relationship with customers
• Key holder duties and responsibilities for supervising and performing operational procedures while managing the business
• Provides a total sales solution to the customer, for any of their wireless needs. This includes selling the value of devices, accessories and service plans; maximizing customer connections; saving the customer money.
• Delivers an outstanding store experience that improves customer loyalty and strengthens the brand
• Exceeds key performance objectives, including sales and customer satisfaction goals

• Title: Business Process Re-Engineering SpecialistAssignment: SAP Functional Analyst / IT SpecialistTalent Segment: Software EngineeringFunction/Technology Specialty: SAP / SAP ERP ProcurementDuties and Responsibilities:
• Supports Application modules by implementing, solving break/fix issues, and by providing design, development, and support knowledge of RICEFW objects (Reports, Interfaces, Conversions, Extensions, Forms, Workflows)
• Works with Application/Business Process Architects and other System Specialists to gather and interpret user/system requirements into design specifications
• Prepares and tracks project plans for project inception to completion
• Develops system specifications and interfaces for complex components
• Performs maintenance, enhancements and development work

• Successfully lead teams to meet their revenue and profit objectives. Proven ability to recruit, develop, and retain top talent. Maximized productivity and operational efficiency. Reinforced first class customer.
• Ensured that all team members are trained on all products and services, in-store communication expectations, demonstrations, and internal operational procedures
• Responsible for day to day management of team that includes: staffing, scheduling, ensuring required training modules are completed and monitoring performance
• Performed quality store visits according to established program guidelines to obtain feedback, inquire about inventory levels and implement store, market or brand incentive programs
• Established and maintained business relationships between store management and consumers to effectively execute program objectives
• Continually looked for ways to increase sales, improve efficiency and customer service

Bachelor Of Science (B.S.), Computer Information Systems (Cis)

Computer information systems combines computer science and business administration. Its purpose is to utilize computer systems to enhance.

Project Management Certificate

The Project Management certificate is designed for professionals pursuing additional skills and knowledge in Project Management concepts.

Associate'S Degree (A.A.), Business Administration (Ba)

Transfer Plan: Business, Information Systems