Patrick Roach Email & Phone Number

Oakland, California, United States

• Independently apply advanced technical project management frameworks and methods to meet objectives of UC Legal Systemwide.
• Resolve highly complex issues where analysis of situations or data requires in-depth evaluation, with consideration for executive-level audiences and leaders at campuses and medical centers.
• Demonstrate a dedication to continuous improvement, and determine methods, techniques, and evaluation criteria to obtain results.
• Autonomously manage projects of broad and diverse scope, size, impact, budget and/or project team size, with considerable impact on UC Legal's strategic goals and everyday effectiveness.
• Own the UC Legal Training and Support Program, administer legal-specific systems, and manage complex business analysis.
• Mitigate risk, create efficiencies, demonstrate ROI, and drive adoption across UC Legal systemwide.

Portland, Oregon, United States

• Evaluated and defined business practices and processes to define complex systems scope and objectives that align with legal operations' industry standards and end-user needs. This includes the selection, development.
• Provided technical expertise in identifying, evaluating and developing complex legal operations' procedures and technological support.
• Recommended and implements changes in processes and procedures.
• Created complex specifications for systems to meet end-user requirements.
• Planned and executed unit integration, mock-ups and acceptance testing.
• Participated in cross-functional teams to address complex business or systems issues.

Oakland, California

• Apply technical expertise and business analysis concepts to identify, evaluate and define complex systems scope and objectives with an understanding of applicable business practices, processes, systems and industry.
• Gather, analyze, prepare and summarize recommendations for approval of business process and procedural documentation.
• Gather, analyze, prepare and summarize business and user needs, documenting requirements and revising existing system and process logic issues as necessary.
• Provide technical expertise in identifying, evaluating and developing complex systems and procedures.
• Participate in cross-functional teams to address complex business or systems issues.
• Create complex specifications for systems to meet end-user requirements.

Oakland, California

• Analyze existing business processes, design system requirements, and define user needs by serving as subject-matter expert for proprietary patent tracking system software and university-wide database systems.
• Provide business support and ad hoc reporting for approximately 200 users across all ten UC campuses, including hardware and software support done in-person, over the phone and via online sessions.
• Solicit enhancement requests from end users and direct them in identifying specific needs within the greater context of departmental priorities.
• Liaise between organization-wide IT department, external technical vendors and in-house end users.
• Design test plans, conduct software testing, and sign off on quality assurance metrics for newly created software prior to production release.
• Author processes documentation for both end user support and back-end system maintenance.

• Designed, developed and maintained test plans and issue logs for multiple projects simultaneously.
• Tested proprietary software for values and output accuracy using various data tools.
• Created and regularly updated project work schedules for both myself and a team of people.
• Coordinated efforts with the marketing department to ensure product software was performing within
• Worked closely with software developers and management to implement coding fixes.

• Designed, developed and presented analytical tests and reports for proprietary Morgan Stanley appraisal software programs.
• Managed and controlled work flow to a team of up to six coworkers.
• Acted as liaison between upper management and my team to facilitate meeting management requirements.
• Participated in client negotiations and am experienced in responding to client rebuttals.

Lake Forest, California

• Assisted loan agents and appraisers in solving various problems with their appraisal orders.
• Handled phone calls from loan agents and appraisers, answered questions, and offered effective solutions.
• Provided expedient follow up to ensure issues were solved accurately and promptly.
• Assisted with the training of new staff.

Bachelor Of Arts (B.A.), Psychology, Psychology Gpa Of 3.60, Overall Gpa Of 3.34

Professional Certification, Business Analysis, 4.0