Patrick Robert Velasco Email & Phone Number

Mabalacat, Central Luzon, Philippines

- Functions as the main Quality Specialist for various Driver, Consumer, and Merchant lines of business- Conducts audits of support and customer interactions through various modalities to provide direct feedback to front-liners and generate insights for new product/feature launches- Conducts accuracy check on partner BPOs' audits- Creates and publishes weekly and monthly Quality Metrics Report that are shared to relevant stakeholders- Contributes to various Program Teams' process and content improvement initiatives- Facilitates and/or participates in calibration sessions with regional and global stakeholders- Participates in Community Operations high-level projects

Mabalacat, Central Luzon, Philippines

Joined APAC's 6-month internship program to train under the Global L&D Learning Delivery team of Uber.

26-A G. Felipe Street, Brgy. Damayan, Quezon City

- Contributed to online content production through various tasks, such as video editing, transcription, and script writing- Participated in various field work, such as doing media coverage for different protests and social movements within Metro Manila and conducting interviews

Taguig, National Capital Region, Philippines

Mandaluyong, National Capital Region, Philippines

Bachelor Of Arts In Broadcasting, Broadcast Journalism

I am currently studying Broadcasting under PUP's Open University System.

Building And Rebuilding Trust

Through the HBS case method, we explored leadership lessons applicable to our lives inside and outside of our current organization.