Patrick Robillard Email & Phone Number

Gatineau, Quebec, Canada

 Supervise a team of 14 employees: User Support Team Leader, User Support Technician (12), Office Support Technician/Trainer Participate in the improvement of support and business processes Document monthly performance results of the operations support team Plan, organize, direct and control the human, financial and material resources necessary for the management of activities, mandates, projects related in particular to the operation of the user service center according to the directives, instructions and procedures in place  Collaborate in setting goals and priorities Supervise, allocate, evaluate and control the work of staff Develop, update and optimize work processes, control systems, policies, procedures and guidelines while monitoring ITIL compliance Analyze the various statistics necessary for the establishment of performance indicators and issue recommendations to this effect Participate in City representations to various internal partners

Gatineau, Quebec, Canada

 Be responsible for the preliminary analysis of the various requests for needs made by employees of Ville de Gatineau Interact with external suppliers as part of in-depth analyses of requests for needs or as part of project management Lead and coordinate projects of different sizes: small, medium and large  ITIL Compliance Responsable of contact for the Development Division Implement action plans to achieve effective implementations and according to planning, all according to the standards defined in the ITIL and Agile process Participate to the various phases of the projects including analysis, planning, development and implementation Elaborate development policies and standards, guidelines and working procedures Propose solutions and recommendations to meet the needs of the various municipal services Advise the team of developers and systems analysts in the development and programming of computer software Ensure and coordinate the link with the other members of the section as well as members of the other divisions of the IT department Be on the lookout for trends, best practices, standards as well as various studies, analyses and research relating to the technologies used or that could be used at the Ville de Gatineau Learn and understand the use of specific software in order to provide support or train support team members Advise on the best approach to use to save/archive the various developed objects: programming code, integrations and database queries Document and maintain operational procedures to support company control policies and processes

Gatineau

 Support, implement and maintain corporate financial applications- Configure and develop features from the interface- Install updates and new versions- Create and maintain financial reports- Analyze complex issues Lead small and medium-sized projects including managing tasks which require external consultants and third-party vendors Study, learn and understand new software to train support team members and business users Create and maintain database objects such as: data queries, trigger or event functions, data extraction Document and maintain operational procedures to support the company's policies and control processes Ensure continuous and uninterrupted service of corporate applications in a client-server environment Responsible for documentation compliance with SOX verification criteria and ITIL processes when systems change requests are made  Provide evidences required by the auditors according to SOX verification criteria Be available on call at all times for reference or to resolve urgent problems

Gatineau

• Supervise a team of 6 employees: Senior Systems Analyst (2), Systems Analyst, Systems Analyst (Student), Application Server Administrator, Integration System Analyst• Evaluate impacts of project implementations on operation support and coordinate team efforts for:o Major update of the ERP softwareo Deployment of a secure direct payment module for employees and supplierso Transfer of corporate servers to a new control center• Manage and coordinate priorities of each team member for day-to-day tasks • Participate in improving support processes and business processes• Document performance results of the Operations Support Team on a monthly basis

Gatineau

Gatineau

Gatineau

Certificate, Computer/Information Technology Administration And Management

Diploma, Analyst-Programmer