Patrick Ruane Email & Phone Number

EXPERIENCE: INDEPENDENT IT TECHNICIAN CONTRACTOR 02/2023- Present I perform various IT work as a technician. I have experience with digital signage, VOIP, access ports, Printers, POS systems, Keypads, Servers, various installs and replacements performed, cameras, wiring and more.CUSTOMER ENGAGEMENT REPRESENTATIVE, ASPIRATION 01/2022-06/2023 I provided current and potential customers with information to meet their needs. I was a brand ambassador. I represented the company positively increasing brand awareness and sales. All customer contact included promotional strategies as well as values, ethics and mission. Communication was my primary responsibility. Phone, email or other. Contact regarded Aspiration’s financial services. I collaborated ideas and feedback with other departments to communicate to company improvement and growth. I completed various bank-like and financial services.. Lastly, operating ZenDesk, I am now proficient. CUSTOMER SERVICE/SALES REPRESENTATIVE, ADT07/2019 to 12/2022 I provide exceptional customer service by troubleshooting problems and providing superior technical support. I apply active listening to customers and use my deductive reasoning skills, creativity, and technical expertise to meet their needs. Protect organization’s value by keeping information confidential. Develop customized targeted sales strategies. CONTENT SUPPORT/SALES REPRESENTATIVE, WOLTERS KLUWER CCH 06/2016 to 03/2019I was a subject matter expert in accounting software. I worked directly with customers to solve their problems by applying excellent customer service and critical thinking regarding their questions or concerns. I utilized product guides and support knowledge databases to identify and resolve software problems. Understanding client needs and offering solutions and support within finance and accounting services/products. Creating and maintaining a database of prospect clients using Salesforce. Established channel partners and developed strategic partnerships with CPA/Accounting Firms. MARKETING ASSOCIATE, THE RESEARCH PARTNERSHIP 03/2014 to 08/2015 I assisted with the planning and execution of marketing activities. I also conducted surveys to contribute to research projects. My role was to analyze market research by collecting data, forecast trends, and assess customer satisfaction.