Patrick Ryan Email & Phone Number

Limerick, County Limerick, Ireland

Limerick, County Limerick, Ireland

Limerick

Limerick

· In Channeladvisor I am responsible for supporting clients with multiple different marketplace such as, Amazon, Walmart, eBay, Google Shopping Actions, Facebook marketplace. Also, I liaise regularly with marketplace support teams to ensure the customers issue is resolved.· Supporting customers on ChannelAdvisor Platform to ensure that their product data is on processed by the marketplace and assist them with any technical issues they have.· Involved in training new and existing support staff in Ireland, Germany, Madrid and US offices.· I am Product lead for the Global Support Team on Emerging Marketplaces, in this role, I communicate with cross functional teams on any issues or new features from meetings with PM to the Global Support team· I research API logs to ensure the Product data the client has mapped on our templates is being communicated successfully to the marketplaces· I work with ticketing systems (Salesforce and JIRA· I develop customer facing documentation for our knowledgebase page

Ennis, Co.Clare

I provided level 2 technical support for customers worldwide (Euromaster, Continental, Michelin Solutions, AIM, Apollo)• Troubleshooting PDA and website issues with client via Remote Support, Over the Phone or by Emailing the client• Ensures services meets outlined SLA• Identify and repair hardware and network connectivity issues.• Conduct weekly calls with the client to discuss the tickets Analysis• Lead and Particpate in daily scrum meetings• Skilled In Remote Support Software (Logmein, Mobi Assist)• Skilled in Ticketing Systems Software (Freshdesk, Jira, IBM Maimo)• Softare testing of new PDA releases and Website releases• Involved in UAT Testing and MTP Testing of new applications released to the client• Liasing with Software Development Team and Documentation to ensure all issues are resolved for the client

Clonmel Co.Tipperary

Mian Duties Included:-Responsible for the updating of Production Control Records (PCR) and Packaging Orders (PO) when changes are required, and also ensuring these changes are signed by Production and by Quality.Once signed I scan the document onto the SharePoint system thus ensuring that the most up to date and approved version of the document is readily available.-Ensure that cGMP Standards are maintained.-I also create log books for various departments in Suir Pharma allowing data to be recorded in the appropriate fashion.

Castletroy, Limerick

Main duties include:- Project member for HRIS software development and implementations. - Maintenance of HRIS related information on the HR website. Devising product specific user manuals and help documents to increase efficiency of HR operations.- Advising customer/stakeholders on all aspects of usage of HR Information Systems, such as UL’s Employee and Manager Self-Service Portals and all related policies.- Trouble shooting and solution resolution of HRIS system issues- Liaising with software suppliers, system users, and the UL IT Division to resolve issues-Tracking of all queries/issues/problems users have to identify trends in order to identify improvements within the system and to implement corrective actions

Dungarvan Co.Waterford

Main duties included:- Scanning all historic data for all employees (current and former employees) to electronic versions. The electronic versions were scanned to Glanbia's SAP HR system.- Keep log of all the employees whose files were uploaded onto SAP system- Troubleshooting any issues employees may have in relation to viewing scanned documents- Troubleshooting and maintenance of project equipment

Catherine Street, Waterford

Main duties included:-Dealing with General Public at the counter and over the telephone.-Enhanced IT skills using CCTS, CAS applications-Compiling court lists-Receiving payments, and issuing of receipts for payments collected. -Daily Accounts Reconciliation-Daily Back up of the Citrix system

Francis Street, Limerick

Master Of Science - Ms, Cybersecurity, 1.1

In the completion of MSc in CyberSecurity A thesis was completed on: "Is SBOM an effective solution in identifying and mitigating against.

Specialist Diploma, Information & Network Security, 2.2

The modules in this course covered were: - Cryptography & security fundamentals - Communication & cryptographic security protocols.

Honours Degree, Business Computing, 2.1

My final year project was on "How state support has impacted on the level and type of Business set up in Ireland" The course content was.

Leaving Certificate