Patrick S. Email & Phone Number

Hazelmere

• Building laptops for new users and deploying onsite with dual screen monitors
• Troubleshooting laptops, PCs, printers, scanners, mobiles, and ipads
• Using 365 admin to apply groups and AD for account creation and security group addition
• Use of Osticket to work on queues and get ticket numbers down
• Use of OneNote to create knowledgebase for me to constantly update to use at work to help remember processes when wiki didn’t help
• Use of Connectwise to remote into laptops and PC’s to help troubleshoot issues

Perth, Western Australia, Australia

• Help build new laptops such as Dell Precision 5560 & 7560 & 7760 and Latitude 7320 via autopilot & pcgo methods
• Assist issues desk side and fixing computer issues such as dual screen display, headsets, docking stations, can’t login, mapping printer where possible or escalate to next level
• Update & create incidents & tasks in Remedy
• Update CMDB asset register with user and machine information
• Communicating with low & high level management and service desk and own team
• Working within ITIL framework and understand escalation points & expert users

Perth, Western Australia, Australia

• Help build new machines with new Santos image via SCCM
• Go through list with users to make sure all applications, printers, network drives available
• Help organise build room so is left in orderly manner
• Communicate clearly with users of all levels and record any concerns to manager
• Help users map printers & configure one drive & access citrix based applications

Perth, Australia

• Troubleshooting computer issues and customer service skills
• Use of Windows 10 and Office 365 for daily operational support
• Use of Trove database and editing newspaper articles which have been scanned and archived and performing error checking for consistency and accuracy
• Use of scheduling book to note down correct hours
• Organisation skills to check and verify correct articles have been edited

Perth, Australia

• Use of Windows 10 and Office 365 daily and helping to troubleshoot issues with Microsoft Products such as Word, Excel, Outlook and engineering software
• Act as 1st and 2nd Level support for RCR employees answering calls and logging jobs in RCR service desk plus application
• Help users with requests for such things as fileshare requests, installing engineering and custom software, password resets/unlock accounts
• Providing information to users on such things as how to purchase new hardware/software, how to reset own passwords, how to access the network remotely, and where the information is located on the RCR Intranet
• When in Perth Office location can attend deskside to try to help users with any hardware issues such as setup of new machines or configuring dual screen extended desktop

Fremantle, Western Australia, Australia

• Setup and configure windows 10 tablets and laptops and PCs and rollout for employees
• Desktop Administration for all City of Fremantle sites
• Install network cards in PCs and setup in either public or corporate SOE build
• Check to make sure each user (where required) has Jabra wireless headset setup and ready
• Prepare all devices (tablets or laptops) in time for scheduled training sessions
• Check with each user that has new tablet or laptop that no applications are missing

Nedlands

• Used SCCM to install correct SOE Build on machines while based at Pathwest QE2 as part of Windows 7 TRP Refresh Project Team
• Added applications to specific collections in SCCM for later deployment to replacement machines
• Helped rollout machines and tested critical applications
• Consulted with staff and outside providers to make sure scheduled rollout plan is met
• Checked with all users for any outstanding issues (i.e. extended desktop for dual screens or mapping printers)
• Documented assets being replaced on excel spreadsheet so nothing is left off the daily rollout schedule.

Perth

• Used SCCM to help deploy health applications to single and multiple machines (added packages for remote deployment but didn’t create packages)
• Completed equivalent of 2 years’ experience desktop support at various hospitals in Metro area (RPH, OPH, and Central)
• Active Directory (AD) used daily to access user accounts and perform resets and help to install applications
• Trained as User Provisioning Officer (UPO) to help create new user accounts
• Helped to install specific SOE build (32 or 64bit) when completing new machines or re-imaging old ones
• Troubleshooting on service desk and remoted to machines remotely to fix issues or escalated where deemed necessary