Working in the hotel and hospitality industry has many facets. It has required of me to have the willingness to help and have a customer-focused attitude. To interact daily with different nationalities and provide guest assistance with a variety of needs. To be ready to respond to a range of situations such as late check-ins, dealing with large or loud parties. I’m responsible for all aspects of the hotel running properly, I perform audits, manage and develop teams.KEY STRENGTHS• High understanding on service standards and customer service processes.• Eight years experience in customer service both face to face and phone based.• Experience in problem resolution.• Efficient in new staff training.• Promote staff incentives to meet sales target. • Ability to work under pressure.• Maintain knowledge of all company promotions and hotel pricing to provide information to guests, on request.• Ready to work on call.