Who is Patrick Schramm? Overview
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Patrick Schramm is listed as Support Manager at MirrorWeb, based in Austin, Texas, United States. AeroLeads shows a matched LinkedIn profile for Patrick Schramm.
Patrick Schramm previously worked as Senior Technical Support Manager at Ivanti and Support Manager at Ivanti. Patrick Schramm holds Information Technology from Central Texas College.
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MirrorWeb
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Profile bio
About Patrick Schramm
With over 18 years of dynamic experience in technical support and customer success leadership, I thrive at the intersection of technology and customer satisfaction. My career journey, spanning industry giants like Apple Inc. and Ivanti, has equipped me with the skills to tackle complex escalations, lead high-performing teams, and deliver seamless service experiences for global clients. I’m passionate about creating innovative solutions that enhance customer success and elevate team performance. Whether driving process improvements, optimizing support operations, or fostering collaboration across diverse technical teams, I’m always focused on achieving results that matter. My expertise in escalations management and Knowledge-Centered Service (KCS) has helped me cultivate teams that are not only responsive but also proactive in delivering unparalleled service. At the core of my leadership philosophy is a commitment to continuous growth—both for the organizations I serve and the teams I lead. I am energized by the challenge of transforming challenges into opportunities, streamlining support functions, and driving operational excellence in fast-paced environments. If you’re looking for someone who is as passionate about customer success as they are about building scalable, efficient teams, let’s connect.
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9 roles
Patrick Schramm work experience
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Senior Technical Support Manager
✔️Directed a team of 12 support engineers by implementing efficient daily operations management techniques to achieve a 99% SLA compliance and keep high levels of customer satisfaction at 98% CSAT. ✔️Collaborated with regional Customer Success teams by prioritizing high-impact POCs and sales-driven escalations for swift resolutions. ✔️Resolved escalated.
Apr 2023 - Jul 2024
Support Manager
✔️Recruited 19 Support Engineers within one year through targeted talent acquisition strategies and efficient onboarding processes. ✔️Implemented the Product Support Engineer model within the newly acquired support team by defining clear roles and responsibilities. ✔️Initiated and integrated MobileIron’s support model with Ivanti’s existing framework by.
Feb 2021 - Apr 2023
Support Manager
Jun 2019 - Feb 2021
Team Lead
✔️Headed, mentored, and trained the Technical Support Team by providing ongoing guidance and professional development to enrich team performance and improve efficiency in case resolution. ✔️Guided Support Engineers in resolving escalated or challenging cases by applying advanced troubleshooting techniques and expertise. ✔️Collaborated with Product.
Jul 2017 - Jun 2019
Senior Engineer
✔️Delivered frontline technical support to customers via phone, email, and chat by adhering to established SLA targets, prompting keen resolution of issues. ✔️Diagnosed and resolved hardware and software issues related to Mobile Device Management, including networking and SSL troubleshooting by employing technical expertise and diagnostic tools for swift.
May 2016 - Jul 2017
User Services Administrator
✔️Configured new hires in Active Directory by setting up user accounts and access permissions, ensuring a smooth onboarding process. ✔️Provided Help Desk support to a global workforce of 220+ employees across 5 locations by addressing software-related issues through various communication channels. ✔️Renewed over 1,000 domains and 200 SSL certificates.
Oct 2011 - Apr 2016
Logistics Specialist
Jun 2010 - Aug 2011
Tier 1 And 2 Tech Support
Mar 2005 - Jun 2010
1 education record
Patrick Schramm education
FAQ
Frequently asked questions about Patrick Schramm
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What company does Patrick Schramm work for?
Patrick Schramm works for MirrorWeb.
What is Patrick Schramm's role at MirrorWeb?
Patrick Schramm is listed as Support Manager at MirrorWeb.
Where is Patrick Schramm based?
Patrick Schramm is based in Austin, Texas, United States while working with MirrorWeb.
What companies has Patrick Schramm worked for?
Patrick Schramm has worked for Mirrorweb, Ivanti, Mobileiron, Yourmembership.Com, and Dyncorp International.
How can I contact Patrick Schramm?
You can use AeroLeads to view verified contact signals for Patrick Schramm at MirrorWeb, including work email, phone, and LinkedIn data when available.
What schools did Patrick Schramm attend?
Patrick Schramm holds Information Technology from Central Texas College.
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