Patrick Scott, Mba/Msa Email & Phone Number

San Diego, California, Us

-Serve as the account owner and provide mature, thoughtful, and reasonable leadership to both the customer as well as internal stakeholders to ensure the ongoing success of your book of business -Identify and mitigate churn risk across customer portfolio to ensure company gross retention rates are achieved -Maintain and grow monthly recurring revenue for our most valued customers by employing proven strategies which drive product adoption and expansion -Quarterback internal and external initiatives through cross-functional partnerships with sales, onboarding, support, product management, finance, operations, and other teams which directly impact overall customer success and drive customer growth -Develop strong customer relationships and serve in the role of trusted advisor to SOCi customers -Analyze lifecycle metrics and provide leadership and/or execution of onboarding, enablement, adoption, and retention plays thru both internal and external resources -Effectively employ multi-channel communication strategies that leverage our most effective customer touch points including video, e-mail, phone, partners, and internal & external champions -Ensure customer reference-ability and overall satisfaction level

San Ramon, California, Us

-Create effective communication channels between Sales, Marketing, Professional Services, Product, Sales and Engineering-Share best practices in the Customer Experience (CX) and ORM industries-Develop an agency strategy that delivers world-class customer service with urgency, understanding and solutions-Lead and participate in activities that drive agency product adoption and customer satisfaction-Proactively engage as the agency expert for partner issues throughout the organization-Help Partner Sales to identify additional services and opportunities for the portfolio-Monitor the delivery of customer insights to raise the awareness of their success-Member of the CS Leadership and Subject Matter Expert teams-Manage $XXM+ book of business-Executed $XXXK+ in growth value, maintained less than X% churn rate, and finished with XXX% net retention in 2022-Executed $XXXK in growth value, maintaining less than X% churn rate, and maintaining XXX% net retention YTD in 2023

Concord, Nc, Us

-Build and deploy email marketing strategy using Salesforce platform and create segmented email drip campaigns-Execute social media strategy leveraging latest functionality, best practices and analytics-Monitor, review, analyze and report on all digital marketing KPIs-Track and evaluate analytics metrics and providing reports-Plan and manage strategic and tactical initiatives as part of marketing projects, including communications and promotions, around event and independent business opportunity marketing-Create and manage marketing communications and content for IBO (Independent Business Owners) and product marketing initiatives, including email communications, SMS, blogs, social media and other content as needed-Enforce brand standards, product positioning and key messaging across all distribution channels-Provide support for internal, corporate communications as needed including but not limited to employee communications, employee meetings, founder and executive support-Responsible for keeping informed of new technologies, trends and digital marketing tools and bringing these ideas into consideration when building new campaigns

Beverly Hills, California, Us

• Promoted to Senior Marketing Manager as of January 2020• Create and execute, paid and organic advertising and marketing plans on a show-by-show and venue basis consisting of social, digital, email, public relations, radio, television, print and street teaming efforts• Responsible for all elements of brand marketing programs including planning, design, production, and analysis• Establish, maintain, and grow partnerships with local, regional, and national companies to drive further success of the marketing and advertising tactics and increase overall revenue• Design and manage creative on a show-by-show and branding basis through Photoshop and After Effects• Manage social media platforms for three venues amassing to audiences of 180K+ Facebook followers, 80K+ Twitter followers, and 61K+ Instagram followers• Responsible for the revenue generation of $XXXM in 2017, amounting in $XXXM in profit; $XXXM in 2018, amounting in $XXXM in profit; and $XXXM in 2019, amounting in $XXXM in profit• Provide management direction to the Marketing Coordinator and Marketing Interns

Beverly Hills, California, Us

• Created and executed, paid and organic advertising and marketing plans on a show-by-show and venue basis consisting of social, digital, email, public relations, radio, television, print and street teaming efforts• Responsible for all elements of brand marketing programs including planning, design, production, and analysis• Established, maintained, and grew partnerships with local, regional, and national companies to drive further success of the marketing and advertising tactics and increase overall revenue• Designed and managed creative on a show-by-show and branding basis through Photoshop and After Effects• Managed social media platforms for two venues and increased these platforms at a rate of 45% on Facebook, 45% on Twitter, and over 100% on Instagram in each venue year-over-year• Responsible for the revenue generation of $XXXM in 2016 resulting in $XXX thousand in profit and $XXXM in revenue and $XXXM in profit in 2017• Provided management direction to the Marketing Coordinator and Marketing Interns

New Berlin, Wi, Us

• Appointed to manage the programming of all Esurance strategic brand partnerships on a retainer basis• Responsible for all elements of brand marketing programs including program planning, production, and analysis• Managed million-dollar event programs budget designed to drive engagement and impressions for Esurance • Coordinated strategic initiatives and planning across Content Production, Digital, Procurement, Production, Promotional, Social, and Staffing teams to create an engaging consumer activation onsite and online• Organized the creation of unique experiences for executives and sweepstakes winners at the 2015 US Open• Built relationships with key industry influencers to drive further success of marketing programs and events • Increased onsite engagement for Esurance at the US Open 2015 by over 100% from the previous year as well as creating over 1.5M impressions on Social• Provided management direction to the Client Management Intern

New Berlin, Wi, Us

• Managed event programs budget designed to drive engagement and impressions, and increase brand awareness for brands like Adidas, Bonterra Vineyards, Comcast Sportsnet Bay Area, Esurance, Fetzer Vineyards, Google, and Yahoo!• Coordinated strategic initiatives and planning across Digital, Procurement, Production, and Staffing teams to create an engaging consumer activation onsite and online• Increased onsite engagement for Esurance at SXSW 2015 by engaging with over 27K consumers onsite • Reported on performance weekly and provided recommendations for improvement from year to year

Athens, Ohio, Us

• Organized and managed rink schedule, rental permits, social media, community events, budget, and usage• Supervised and managed over 50 rink employees including student supervisors and managers• Transitioned into management of overall operations of the facility

Athens, Ohio, Us

-Researched and benchmarked other MIS programs in the USA-Researched and benchmarked other Business Honors programs in the USA-Assisted in recruitment for both the Ohio University MIS program and Business Honors program-Researched connectivity in business, MIS enrollment perception, multitasking in business and school, improvisation in business, RFID, and multimedia-Created and developed various MIS and Honors recruitment materials-Managed two undergraduate employees

-Setup, ran, and managed events such as the Louisville IRONMAN, Louisville Half Marathon, 5K, and multiple NCAA, high school, and middle school cross-country events

Louisville, Ky, Us

-Ran, developed, and managed the Louisville Lightning website-Wrote Louisville Lightning press releases and distributed them to Louisville media outlets-Wrote articles for the Louisville Lightning website-Created, developed, and managed Louisville Lightning newsletters-Created, developed, and managed Louisville Lightning blog site-Managed Louisville Lightning's Facebook, Twitter, and Youtube accounts-Expanded the Louisville Lightning media outreach

Us

-Managed Paul Hornung Award website-Watched games and recorded stats for ten different NCAA Football players on the Paul Hornung Watch List-Wrote recaps of ten different NCAA Football players on the Paul Hornung Award Watch List

Louisville, Ky, Us

Mba/Msa, Business Administration And Sports Administration

Bs, Psychology