Patrick Scouten Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Created WCAG compliant, fully accessible PDF documents for clients around the world in over 40 languages
• Founding member of the company; building and expanding client delivery to a peak of 150 active and concurrent projects, totaling approximately $2.25 million in revenue through their respective collection of project.
• Developed consistent staff workflow process to allow for process improvement using Agile Project Management
• Directed the management of both the development and coordination teams both for short term deliveries and long term, wide scale accessibility strategies
• Consolidated three competing standards into a lean and unified product offering to multiple global regions
• Developed and deployed multiple custom toolsets to the internal staff, doubling individual staff efficiency

Toronto, Ontario, Canada

• Refereed both weekly matches and tournaments
• Coordinated with other referees, on-site staff, and club members to ensure consistent gameplay and a fun, safe environment
• Encouraged friendly competition, diffused on-court disputes, and created on site solutions to unforeseen issues

Oakville, Ontario, Canada

• Manager, Services Delivery June 2017 - Dec. 2018
• Supervised team of more than 20 employees as a project manager to complete contracts from quote to delivery exceeding prescribed timelines
• Responsible for all pricing estimates, which were based on business cases I developed
• Coordinated 20 to 35 daily deliverables to multiple clients using Agile Project Management
• Worked directly with clients of various knowledge and skillsets to ensure their expectation of service were met to their satisfactionManager, Production, Tagging Jan. 2016 – June 2017
• Developed three iterations of training program for new staff, which decreased onboarding time and increased staff retention by 50 percent

Collingwood, Ontario, Canada

• Trained incoming employees on proper protocol and etiquette
• Received numerous accolades for my work ethic and standards
• Returned for multiple seasons, each time increasing my responsibilities within the store

Kingston, Ontario, Canada

• Worked in a team of three to create the service offering maintenance and beautification to student housing around Queen’s University in Kingston
• Created marketing strategies focused on fostering positive relationships between the city residents and students
• Lauded for successful launch year in 2012

Kingston, Ontario, Canada

• Prevented bankruptcy by implementing overhauls of bookkeeping, budgeting strategies, and increasing due diligence
• Oversaw financial growth of the organization from $25,000 per year operating budget to $100,000 per year and expansion of membership approximately 300% over two years

Kingston, Ontario, Canada

• Worked with cash and directly with customers
• Trained and operated well under Ontario laws related to alcohol
• Operated standard register system with multiple consumers types

Kingston, Ontario, Canada

- Worked in a team environment to ensure prompt customer service- Operated front cash, barista, deli, and back kitchen; all service areas- Responsible for receiving shipping orders and proper storeroom stock