Establish a process for performance feedback for continual optimization of service levels and costs.Ensure consistency around operating standards /policies/procedures, governance/compliance, regulatory issues, and best business practices.Ensure all vendor requirements are clearly communicated and understood, and vendor compliance with contract requirements is monitored and effectively rated. Ensure vendor services are completed consistently with approved budget limitations.Improve the delivery of services to the client by observing and reporting on performance and experience from an on-site-user perspective, both customer and vendorProvide the Operations team with local insight regarding the unique needs of customers in the assigned market and the nuances of doing business with local vendorsRepresent SMS in matters related to Fire/Life Safety, Environmental Health and Safety, and Disaster Recovery to mitigate the cost of unnecessarily expansive scopes of workProvide administrative support for matters requiring in-person representation, such as dealing with municipal offices and being present for code inspectionsAssure client leadership that SMS is effectively resolving all facilities issues through local engagement on high priority issues, prior to client escalationEnhance the effectiveness of SMS technology solutions through increased adoption by directly demonstrating the platform’s value to both customer and vendorBuild and maintain professional relationships with clients to gain an understanding of their operational needs; assist in the development and implementation of solutions to meet those needsMaintain cognizance of work being done by third party vendors at client sites such as new build construction projects, branch decommissioning’s, or other projects falling outside the SMS scope of work; represent SMS in the acceptance of such projects into the Facilities portfolioPerform non-maintenance tasks related to facilities.

Manage operations and maintenance for Warren Equipment Company (Texas) and it's affiliated companies. Maintain total 7 facility operations with over a 800k sq.ft for space for with the highest quality of service and with a sense of urgency. Monitor vendor performance and quality of work and direct recommendations to improve as required. Analyze vendor failures in provided service for root cause and work to prevent reoccurrence contracted and internal resource service providers for all Maintenance and Repair Service issues.

Manage the safe, secure and environmentally-sound operations and maintenance for Region 1 of the Texas DPS in a cost effective manner aimed at long term preservation of the assets. Maintain total facility operations for eighty properties with the highest quality of service and with a sense of urgency while adhering to tight budgetary constraints. Manage contracted and internal resource service providers for all Maintenance and Repair Service issues. Work closely with Purchasing Team and Project Management Team in writing RFP’s for various outsourced Maintenance & Repair Programs. Monitor vendor performance and quality of work and direct recommendations to improve as required. Analyze vendor failures in provided service for root cause and work to prevent reoccurrence. Foster close relationships with the Regional Commander, Highway Patrol Major, CID Major and all Law Enforcement agencies. Oversees annual contracts including, custodial, lawn care, copiers, HVAC filters, and other related items. Maintain an inventory of all owned and leased and free space properties and applicable equipment assigned to the region.

Jones, Lang, LaSalle Plano, Texas Nov. 2012 – May 2014 Regional Facility Manager – Compass Bank - DFW East Provide comprehensive Facility Management services in support of forty Retail Branches & Office locations within Dallas and East Texas area. Own the relationships with assigned locations / Preventative & Corrective Maintenance / On-site inspections / Project Coordination. Experienced with financial development and managing operational and capital budgets for retail branches. Own & Manage Landlord / Property Management relationships ensuring & enforcing compliance with the lease agreements for Retail Branch locations within the assigned portfolio. Actively monitors & ensures cost effective, timely response to emergency & urgent requests within approved Service Level Agreements (SLA's). Ensure adherence to all national & regional contracts supporting Retail Branches including contract SLA's, warranty and expenses. Routine monthly on-site inspections to ensure clean, professional, well maintained facilities.Effectively utilizes visits to enhance and maintain relationships with Branch Managers, Office Employees, Landlords, Property Management Companies and supporting vendors. Oversee all major R&M projects, Capital Projects and Space build outs within the assigned portfolio. Successfully completed and invoiced a record 22 separate capital projects in the last quarter of 2013, ranging from painting and lighting retrofits to landscaping, HVAC automation, flooring and roofing projects. Customer Satisfaction survey scores from client were 9.89 out 10.00 for 1st quarter 2014.

Provides leadership and oversight of the outsourced facility management program (Jones, Lang, Lasalle ) and (Johnson Controls Inc.) of most facilities within a segment of the nation. The portfolio under this position includes warehouses, switches, administrative buildings, campuses and generally about 60-80 locations. Financial responsibility and oversight includes rent, CAM, utilities, repairs and maintenance,UPS and Generators, security, mailroom and other administrative services totaling more than $40 million annually. Oversees and provides general direction to an outsourcer and outsourced positions. Provides to leadership and customers to identify issues, process improvements, establish controls and measurements; and oversees projects as warranted. Work closely with MAC/Occupancy Planning and Operating Real Estate partners in collaboration and implementation of strategic direction. Acts as a SME (Subject Matter Expert) for non-critical locations.Manage operation of facility repair, maintenance and grounds operations. Provide management, support and administration of facility operations including repairs and maintenance, housekeeping, utilities, security, work order management and vendor management. Provide support of the management of facility operations budget and fiscal control. Heavy involvement with construction and move of business offices. Selection and negotiation of vendors and contracts. Procurement of furniture. Supervise Facility Coordinator and Mailroom Clerks. Identifiy process improvements, establishing controls and measurements. Provide program and project management. Responsible for resolving facilities-related issues including electrical, mechanical,janitorial, emergency generator, 100% uptime data center system, HVAC systems. Manage 900 + employee 24/7 ,150,000 sq. ft. Call Center. Oversee Café operations. Head of Safety

HVAC TechnicianAssisted in all facets of building and residential construction: Plumbing, HVAC, Control systems Wiring, Sheet Metal Duct work, Fork lift, Oxygen/Acetylene Brazing and Cutting and Core Hole drilling. Set Heating and AC Condensing Units.

Project managed upgrades, installation, and configuration of Communications and Networking equipment throughout the DFW area including; Call Centers, Distribution Center and Corporate office. Responsible for all moves, additions and changes to LAN/WAN network. Coordinate with wiring vendor scope of work for LAN/WAN wiring projects. Project managed all new construction.

Managed all client case records and offsite archive warehouseSet up a daily records pickup and deliverySet up a document destruction scheduleHelp with large office moves and computer setup