Patrick Shapland Email and Phone Number

Managed and improved sales results for assigned book of primarily high-touch accounts with medium to large sales and potential. Boosted sales and profitability by optimizing Staples presence across all customer sites in a defined territory. Led decision-makers as well as ensured effective site planning and management to increase customer experience

Oversaw and streamlined proactive marketing activities to accelerate sales growth. Ordered and organized products, while acting as a primary point of contact for customers. Supported sales operations of 150+ companies with an aim of enabling the achievement of full business potential. Delivered effective training and guidance to new employees on specific contracts, methodologies, and processes for continuous process and performance improvement.

• Research to find the best product for the customer’s needs, contract preference, taste; and quote competitively.• Maintain a 24-hour SLA for national quote request box, email requests, and annuity requests.

Received, reviewed, and approved orders to minimize product loss. Managed ship arrival processes, including overseeing date expectations, quantities, pricing, and matching purchase orders. Monitored and ensured product distribution compliance with delivery dates. Uncovered and minimized redundant actions from process. Trained and guided multiple new employees on new processes.

•Review and proof orders for basic information to include: ship to, bill to, contract/bid numbers, sales reps, signed quotes, Customer Information worksheet, soft schedule request dates and other pertinent info as appropriate, to ensure completeness and compliance for processing.•Maintain quote/order Pending Processing files/reports and ensure timely processing by following up with field contacts on questions and actions to enable processing.•Receive and process order acknowledgements; check acknowledgements for ship date/arrival date meeting expectations, quantities, pricing and matching purchase order issued; enter acknowledgement info to CFS.•Create purchase orders to vendors/suppliers and manage the ordering process with vendor.

• Managed 20+ employees and demonstrated the ability to coach and lead a team committed to operational excellence that drove profitable year over year sales and margins.• Maintained store operations and merchandising to ensure best profitability.

● Showed exceptional ability to assess customers’ needs and offered them full technological solution that met or exceeded their expectations. ● Increased profits through effective sales training and troubleshooting profit loss areas. ● Generated repeat business through exceptional customer service.

● Actively sold technology products and services to Staples’ customers. ● Acted as the team lead within the department – driving computing sales, trained and coached team members on selling techniques, and inspired other team members through positive attitude and encouragement.

• Responsible for EasyTech department and it's sales in product, services, warranties.• Taught 5+ employees on technical skills needed for repairs and sales skills required for the department.

Promote member sign ups, manage front end associates, maintain gym operations.