Patrick Shapland Email and Phone Number

Provide dedicated non-proprietary support for over one thousand four hundred home users and small/medium business offices in a break-fix capacity, focusing on minimum downtime and highest possible cost-effectiveness.Provide all aspects of full-time sole-support onsite IT Management for over fifty small/medium business offices with total of over one thousand users. Responsibilities include designing, procuring, installing, setting up, upgrading, and maintaining servers, workstations, remote access solutions, virtual private networks (VPN), custom software solutions, and networks for from three to two hundred users.Manage all aspects of business, including Sales, Marketing, Advertising, Customer Service, Call-Center Support, Contracts, Invoice Tracking, Billing, Finances, Human Resources, Procurement, etc.

Responsible for the installation, maintenance, upgrade, and repair of more than one hundred fifty S-Series Himalaya Non-Stop Servers at America Online for more than one year.Responsible for the installation, maintenance, upgrade, and repair of numerous S-Series Himalaya Non-Stop Servers at a number of customer sites including Regions Bank Corporate Office, Bank of America Corporate Office, Suntrust Bank Corporate Office, The Home Depot Corporate Office, Magnum Communications, Delta Airlines Corporate Office, Sabre Corporate Office, St. Joseph’s Hospital of Atlanta, Jackson Hospital of Montgomery, Total Systems, Inc., NCR (National Cash Register), Inc., Worldspan, Inc., Motorola Communications branch sites, Sprint Cellular branch sites, et al.Trained other Atlanta-based HP Customer Engineers in the repair and maintenance of S-Series systems when S-Series was the latest up-and-coming architecture.

Responsible for the installation, maintenance, and repair of more than thirty Alpha Series Tokyo Electron Limited (TEL) Furnaces (Chemical Vapor Diffusion, Oxidation, and others).In charge of tracking and resolving IBM Redbook, S8-95 and S2-93 safety and workmanship issues at the Dominion Semiconductor site in Manassas, VA.Coordinated Safety Repairs and modifications with TEL-Tohoku, TEL-Sagami, TEL-Oregon, TEA, Toshiba, IBM, and Dominion Semiconductor so that materials for equipment changes were on hand (often fabricated from scratch), personnel were trained and ready, equipment was available, and alterations were made in a timely and efficient manner.Presented Safety Modification and installation status reports to upper management of TEL, TEA, IBM, Toshiba, and Dominion Semiconductor on a weekly basis.Contracted to IBM as an Equipment Engineering Consultant for the most successful pre-facilitation and installation of Alpha Series equipment at Dominion Semiconductor to date.

Maintained over one hundred individual radar tracking and identification systems to train Desert Storm I Operations Specialists.Assisted in the design and integration of a complex computer system to simulate maritime war conditions for the training of U.S. Naval Operations Specialists and combat command crews.Headed team in charge of the repair and maintenance of top secret nuclear submarine surveillance, navigation, and communications gear for the east coast fleet.