Patrick Shaw Email & Phone Number

Accomplished Client and Vendor Relationship Manager with an extensive operations background in several modes of transportation and logistics. Effective problem solver with exceptional interpersonal skills. Proven ability to work with collaboratively with senior executives and cross-functional teams. Successful track record of creating best practice solutions resulting in improved efficiencies. • Led process improvement teams in settlement improvements, work type standardization, company branding and communication.• Developed and implemented remediation plans resulting in a score improvement from 67% to 100%. Client: Bank of America.• Developed and led training for courier service program focused on couriers meeting service level agreement requirements.• Developed service reviews for company markets based on key performance indicators.• Led corporate compliance audits resulting in no major or critical findings. Clients: Bank of America, JP Morgan Chase, Wells Fargo, First Citizens Bank.• Developed process for tracking daily service changes on a national level, resulting in the ability to invoice weekly and timely.• Formed a corporation, handled licensing and governmental permits, and oversaw staffing, purchasing, inventory control and asset management.

Listed skills include Transportation Management, Logistics, Transportation, Operations Management, and 14 others.