Application Specialist
Meridian Community Care
527 N Meridian Rd, Youngstown, Oh 44509
1 of 2 IT resources, Monitoring multiple ticketing systems for issues at main campus and third party vendorsFind resolutions to issues spanning between minor application support and troubleshooting network downtimeAct as the liaison between our outside third party technical staff and other third party vendorsResponsible for resolving and troubleshooting hardware issues at Meridian's Main Campus along with all off campus facilitiesCollaborate with Information Manager to design and implement documentation, training sessions, and procedures for upcoming employees and clientsRun numerous reports for several internal departments using reporting utilities in NextGen EMR system and SQL Management StudiosPresented accomplished work and possible ideas to Information ManagerDevelop and trained a Super-User group to perform specific tasks related to application support, idea development, and improved internal communicationUpdate department procedures and technology plan