Patrick Shields Email & Phone Number

Salt Lake City, Ut, Us

Salt Lake City, Utah

Greater Salt Lake City Area

Own and manage profitable dietary supplements company; maintains primary responsibility for business operations including sales, marketing, distribution, and customer relations.

Bountiful, Ut

Oversee internal processes and operations. Manage over 50 employees in serving business needs for over 100 physicians in 50 medical practices. Handles ongoing contracts, contract reviews, and negotiations with clients. Consult with physicians to improve practice start-up and management as well as ongoing revenue cycle management. Operations ➢ Managed growth of business and development of operational structures from 10 employees to over 50 employees.➢ Drove revenue increases of 5-8% annually through continual process improvement and cost management. ➢ Implemented Legal and Human Resources organization-wide support and managed ongoing standards and compliance assurance activities. ➢ Reduced overhead by 25% over three years by optimizing customer-facing processes, improving payroll distribution, and implementing automated systems. ➢ Reduced overall client accounts receivable to 15 days below the national average by implementing technology improvements and streamlining collections processes. Sales Management➢ Brought in 15% more new clients annually and increased new client revenue by 15-20% through added marketing support and sales management structuring. ➢ Increased client retention by 60% by improving client communications and client handling processes. ➢ Drove $100 thousand in annual sales referrals by proactively seeking out and addressing specific client needs.Business & Team Management➢ Increased employee retention by 50% by implementing reward and recognition programs and improving individual role ownership and accountability. ➢ Established new branch of company for the company’s expansion into new market; developed process structure and hired employees for new roles and actively networked to bring in new clients. ➢ Secured GSA Government contract becoming the only GSA provider in Utah within company industry. ➢ Managed implementation of large-scale software and system changes enhancing functionality and individual employee accountability.