Patrick Skaggs Email & Phone Number

Chicago

-Document key specifications of the Energy Services Department through creation of Standard Operating Procedures. -Creation and implementation of the Site Snapshot Report and Tier Rating System, monitoring key performance metrics of CEDA Partner Sites throughout Cook County and addressing opportunities for improvement. -Revision and editing of Quality Assurance Policies and Procedures. -Maintain current Program Year records across all Energy Services Department databases. -Onboard temporary staff to work as assistant(s) in the QAssisstant position.-Process customer appeals. -Perform front-line communications with CEDA Partner Sites. -Work in tandem with the Illinois Department of Commerce and Economic Opportunity (DCEO) to ensure current Energy Service Technician database access permissions. -Schedule intake worker training and compliance to quality standards.-Monitor customer complaints and inquiries through Webmaster email. -Support Partner Sites to ensure compliance with Program Policies and Procedures using effective delegation skills that support the overall agency Mission Statement, State regulations and Quality Assurance goals.

Principal liaison between 100 LIHEAP intake sites and CEDA Central.Procurement of office supplies for 9 field offices.Maintain Sharepoint database of LIHEAP intake sites, intake workers, assessor visits, compliance violations, policies, procedures, and training information. Ensure compliance for City of Evanston Senior Handyman Program.Execute assessor time study. Field up to 100 calls per day from central office, intake sites and clients.Consistent successful resolution of client complaints, inquiries and solved client issues daily.Provide critical assistance to the Program Manager, fulfilling responsibilities in their absence.

Coordinated travel arrangements for Legacy Marketing Partners 2007 annual conference.Accomplished digital transfer of the archives of the Diocese of Springfield several weeks ahead of schedule.

Personally raised approx. $10,000 for the campaign fund ( >12% of campaign total).Created a database of historical voter donation activity resulting in targeted solicitation. Communicated with local press and organized distribution materials.Made over 100 solicitation phone calls per day.

Sold over $3,000 in Cutco knives.Closed 75% of sales presentations.

Master Of Arts, Integrated Marketing Communications

B.S., Political Science

Education record

Education record