Patrick Smith Email & Phone Number

Las Vegas, Nevada, United States

• Responsible for field start-up and commissioning support for standard and advanced products.• Provides professional, technical customer service over the phone, email, etc., to troubleshoot, diagnose and assist airfield personnel and contractors to find solutions to hardware and software issues.• Performs preventative maintenance tasks per Contract and Service Level Agreement (SLA)and support Project Managers in developing, designing, testing, troubleshooting, installing advanced product and design activities including electrical wiring and mechanical designs.• Coordinate onsite electrical contractor installation requirements & scheduling.• Proactively manage project risks, identify potential risks, and provide feedback to the Project Manager.• Manage budget including labor, material, and travel expenses for assigned tasks.• Perform both in house and field testing and customer validation testing.• Perform technical training internally, or for customers.• Develop, and grow any business relationships vital to the success of ADB.

Las Vegas, Nevada, United States

• Manages onsite resources during deployments and retrofits, including both independent contractors and Kindred employee like train the proper procedures of Kindred robotics system.• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues during and before deployments as well as retrofits and upgrades.• Install, program, or repair programmable controllers, robot controllers, end-of-arm tools, or conveyors.• Work well under pressure to minimize factory downtime and fix problems immediately.• Perform preventive or corrective maintenance on robotics systems and automated materials handling systems or components.• >1 year experience with Fanuc industrial robot

Middletown, Rhode Island

• Serve as main point of contact for all KVH in-country operations in support of KVH’s guidance and stabilization installed product base.• Exemplify comprehensive knowledge of KVH Tactical Navigation (TACNAV) system and second-party military global positioning system (GPS) operations.• Manage multiple projects by planning and organizing activities.• Write evaluation and statistical reports.• Efficiently conduct software upgrades, rudimentary diagnosis, and on-vehicle testing of TACNAV equipment.• Actively collaborate with other in-country field service engineers in promptly resolving integration issues.• Incorporate multiple methods to manage, to disseminate the progress of, and to complete projects.• Extensively travel to provide technical support to TACNAV fielded equipment; create materials and facilitate in-country training regarding TACNAV equipment; and prepare and present weekly status reports to program manager.• Lead cross-functional teams to provide program metrics, quality improvement, operational planning, and strategic planning.• Handle return of TACNAV equipment for repairs in coordination with KVH repair personnel.

Greater Denver Area

• Expertly executed preventive and corrective maintenance as well as upgrades and product changes on Swisslog Automated Pharmacy System and Swisslog Material Handling System• Fulfilled administrative tasks such as generating expense, installation, service, and mileage reports; preparing timecards and parts requisitions and returns; and ensuring accurate, neat, and proper submission of all paperwork.• Wrote evaluation and statistical reports.• Managed multiple projects by planning and organizing activities.• Led cross-functional teams to provide program metrics, quality improvement, operational planning, and strategic planning.• Maintained active involvement as a member of specialized technical support staff in charge of offering key insights, direction, and training to other field service engineers and Swisslog customers.• Incorporated multiple methods to manage, to disseminate the progress of, and to complete projects

Israel

Dallas/Fort Worth Area

 Providing depot-level and technical field support to ITAS program in various CONUS and OCONUS locations in the Western US, and combat zones in Iraq, Afghanistan, and Kuwait as well as directly interacting with external customers. Accountable for analyzing, troubleshooting, and rectifying hardware and software problems to facilitate seamless operations as well as planning and scheduling necessary tasks for daily operations on field site facilities. Providing guidance and training personnel in operational, maintenance, and inspection procedures and techniques as well as monitoring installation, operating maintenance, and repair and modification of equipment. Analyzing equipment failures, conducting root cause analysis, and recommending corrective action. Troubleshooting hardware and software problems and performing necessary repairs including assisting in implementing design changes to enhance efficiency of equipment and reduce costs of operation. Devising and implementing preventive maintenance programs, monitoring equipment performance, maintaining records, and actively participating in the installation and planning phase.

 Supervised and provided technical maintenance on TOW, Dragon, Javelin, Bradley Fighting Vehicle, and ITAS missile systems with an emphasis on achieving and maintaining outstanding quality control. Demonstrated exemplary attention to detail and accuracy in inspecting, testing, and modifying components to specific tolerances.  Identified and resolved deficiencies and malfunctions in electronics, electrical, mechanical, pneumatic, optical, and electromechanical assemblies, subassemblies, modules, and circuit elements.