Vice President - Business Development Manager & Retail Market Manager
Bdo Manager-Entire Bank Footprint Retail Market Manager - Lancaster County
Business Development Manager responsibilities: Ensure growth and exceeding goals for Deposits, Consumer Loans, Commecial Loans, Credit Cards, Credtit Card Processing, Cash Management and Investment Referrals. Ensure BDO's are creating & solidifying customer relationships. Oversee relationship management process. Ensure BDO's have strong communication and share referral opportunities with other Metro Business partners (both internal & external). Consistently monitor and assess BDO effectiveness and successes along with providing appropriate coaching as necessary. Working to ensure BDO's are exceeding their various goals. Maintains and affirms accuracy of Retail, Commercial & Cash Management Pipelines.Retail Market Manager responsibilities: Ensure all Branches in Lancaster County are creating and solidifying customer relationships and they are engaging customers face to face and via telephone. Lead Region to a minimum Customer Satisfaction Score of 85%. Ownership of Bank culture and brand in the region. Know the region's sales and service numbers at all times making adjustments when necessary to ensure the branches and region hit or exceed their set goals.