Patrick Souza Email & Phone Number

Columbus, OH, US

Beavercreek, OH

• Function as a technical expert across multiple project assignments, including the design, development, analysis, and testing or modification of computer systems or programs according to user or system design.
• Serve as a computer systems analyst and work with government personnel to design and configure hardware, software, operating systems and other platform specifications and develop/maintain an organizational.
• Provide input to discussions regarding information system standards and budget constraints.
• Work with government personnel to ensure technical support is available to prevent system outages, minimal downtime, denial of or degraded service, and provide skilled technical assistance to personnel in the.
• Install, configure and maintain LAN hardware and software, troubleshoot hardware and software performance issues on stand-alone systems, classified and unclassified networks and compile records and reports concerning.
• Conduct inventory of secure communications equipment, computer hardware and software and ensure all software licensing agreements are adhered to.

Columbus, Ohio Area

• Provide 24/7/365 customer focused desktop and network technical support and systems administration for escalated problems with DCO software on classified and unclassified networks. Proficient with multiple Operating.
• Represent tier-II on priority incident resolution teams: inter-tier/department working groups focused on the expedited resolution of high priority incidents.
• Perform status and trend reporting as well as technical and historical documentation for service interruptions, outages, and other customer-usability issues on multiple defense communications platforms.
• Interface with other departments, all levels of employees, support staff, customers, and government representatives on Defense Enterprise Computer Center (DECC) Columbus OH.
• Use my experience and knowledge to train, mentor, and familiarize new hires with help-desk and technical support requirements.
• Provide continuity to team continuity book by researching newly encountered problems that our users may have. The resolution to these issues are then put into documents by myself and then added to team continuity.

Columbus, Ohio Area

• Maintaining and support of application and application related components
• Analyzed log files from applications
• Perform daily maintenance and housekeeping tasks
• Monitors application health and performance
• Monitors systems health and performance
• Supports patching and upgrades on both the application and the ESX architecture

Columbus, Ohio Area

• Contractor for JPMorganChase, participate in the rollout of the virtual desktop initiative (VDI) where I was responsible for the installation, maintenance, and troubleshooting of Desktop, Laptops, Virtual Terminals.
• Working with employees at all levels to get their systems back online
• Able to troubleshoot networking issues on a highly complex enterprise network
• Troubleshoot Windows operating system issues
• Troubleshoot server issues

Microsoft Systems Administration, A+ Essentials – 977 Mastered A+ Practical Application – 980 Mastered Network + -

Activities and Societies: Student of the Month April 2011In this training program, I gained the skills to configure, troubleshoot.

Associate'S Degree, Culinary Arts/Chef Training, Average Of 3.7

Activities and Societies: Phi Theta Kappa International Society, Vice President of Culinary Arts Club, Hot Food Team member both years.