Patrick Souza Email & Phone Number

Columbus, Oh, Us

Columbus, Oh, Us

Beavercreek, Oh

• Function as a technical expert across multiple project assignments, including the design, development, analysis, and testing or modification of computer systems or programs according to user or system design specifications.• Serve as a computer systems analyst and work with government personnel to design and configure hardware, software, operating systems and other platform specifications and develop/maintain an organizational configuration management plan.• Provide input to discussions regarding information system standards and budget constraints.• Work with government personnel to ensure technical support is available to prevent system outages, minimal downtime, denial of or degraded service, and provide skilled technical assistance to personnel in the configuration, operation and management of secure video teleconferencing equipment.• Install, configure and maintain LAN hardware and software, troubleshoot hardware and software performance issues on stand-alone systems, classified and unclassified networks and compile records and reports concerning all network operations and maintenance.• Conduct inventory of secure communications equipment, computer hardware and software and ensure all software licensing agreements are adhered to.• Create, maintain and delete user accounts, conduct backups of network and standalone drives in accordance with government approved procedures and restore user accounts and/or files as needed for efficient operation.• Provide knowledgeable technical assistance to personnel in the configuration, operation and management of secure communication equipment and determine enterprise information assurance and security standards for classified and unclassified networks.• Identify, report, and resolve information system security violations and conduct inventory of secure communications equipment, computer hardware and software.• Monitor and respond to hardware, software, and network problems.

Columbus, Ohio Area

• Provide 24/7/365 customer focused desktop and network technical support and systems administration for escalated problems with DCO software on classified and unclassified networks. Proficient with multiple Operating Systems, Microsoft Office, and VPN/Remote Access.• Represent tier-II on priority incident resolution teams: inter-tier/department working groups focused on the expedited resolution of high priority incidents.• Perform status and trend reporting as well as technical and historical documentation for service interruptions, outages, and other customer-usability issues on multiple defense communications platforms.• Interface with other departments, all levels of employees, support staff, customers, and government representatives on Defense Enterprise Computer Center (DECC) Columbus OH.• Use my experience and knowledge to train, mentor, and familiarize new hires with help-desk and technical support requirements. • Provide continuity to team continuity book by researching newly encountered problems that our users may have. The resolution to these issues are then put into documents by myself and then added to team continuity.• Created After Action Report(s) (AAR’s) of system degradations/outages for team management for final approval before submitting to Adobe PM Team within the required SLA times.

Columbus, Ohio Area

• Maintaining and support of application and application related components• Analyzed log files from applications• Perform daily maintenance and housekeeping tasks• Monitors application health and performance• Monitors systems health and performance• Supports patching and upgrades on both the application and the ESX architecture• Analyze trending data for capacity planning• Reviews incident metrics for trending and analysis• Work with DoD entities and organizations to resolve incidents• Conduct root cause analysis• Clearly communicates requirements to DoD’s system administration team• Minimizes system interruptions by troubleshooting and correcting application problems in a timely manner.• Efficiently organizes workday to maximize productivity by utilizing proper time management.

Columbus, Ohio Area

Contractor for JPMorganChase, participate in the rollout of the virtual desktop initiative (VDI) where I was responsible for the installation, maintenance, and troubleshooting of Desktop, Laptops, Virtual Terminals, Monitors, and peripherals.• Working with employees at all levels to get their systems back online• Able to troubleshoot networking issues on a highly complex enterprise network• Troubleshoot Windows operating system issues• Troubleshoot server issues

Microsoft Systems Administration, A+ Essentials – 977 Mastered A+ Practical Application – 980 Mastered Network + -

Activities and Societies: Student of the Month April 2011In this training program, I gained the skills to configure, troubleshoot.

Associate'S Degree, Culinary Arts/Chef Training, Average Of 3.7

Activities and Societies: Phi Theta Kappa International Society, Vice President of Culinary Arts Club, Hot Food Team member both years.