Patrick Souza Email & Phone Number

Wilmington, Massachusetts, United States

Wilmington, Massachusetts, United States

Lowell, Massachusetts, United States

Lowell, MA

• Responsible for all IT functions within the US Office, as well as assisting engineering to define system requirements and oversee the implementation of Oncam Grandeye backend servers, design solutions for product.
• Support resource for all Oncam employees, both in-office and remote, for all technical issues
• Implement and maintain inventory tracking & help desk ticket system for US Office
• Install and maintain Oncam’s computer systems and network
• Technical resource for executive board on all technology and software purchase requests
• Setup, maintain, and ensure backup plan for all corporate servers

Lowell, MA

• Required to provide Technical Support for the company’s video surveillance camera products and systems. This includes analogue as well as IP camera products. Manage all support issues from their initial report to their.
• Setup and manage a technical issues database for technical support using Salesforce or similar tracking system.
• Co-Develop a knowledge base system working with the regional Tech support origination
• Manage the RMA and Repair process for the Americas.
• Install and configure computer hardware operating systems and applications; NVR configurations
• Monitor and maintain computer systems and networks;

Wilmington, MA

• Managed the Field Support team for XOS Digital's coaching solutions division.Responsibilities:
• Managed the travel calendar for team of 7+ individuals, ensuring resources were properly allocated
• Worked closely with Sales team on potential bids and installs, making sure technical details were accurate.
• Coordinated all ongoing installs in the field to ensure they were completed in a timely and efficient manner
• Served as the main point of contact for all escalated issues in the field
• Responsible for budget and expense approval for field support department

Wilmington, MA

• Installed and configured full array of hardware for various NFL, NHL, and major NCAA teams.
• Configured and supported network for various NFL, NHL and NCAA teams, both public and private networks
• Coordinated field support and demo’s for all major XOS sponsored events and trade shows including AFCA, Senior Bowl, and the NFL Combine.

Wilmington, MA

• Provided software support for various programs (company specific) running on Windows XP, Windows 7, and Windows Server 2003.
• Was the primary source of technical support for many NFL and NCAA teams
• Chosen to travel to Super Bowl in 2010 to be primary on-site support for Indianapolis Colts. Trip included moving entire network & video system from home facility to the Team Hotel for 8 Days