Patrick Speer Email & Phone Number

Cottage Grove, MN, US

• Wrote and enforced new policies for best practice in SQL, C#, and Powershell.
• Gathered requirements to determine business need, objectives, and generated small and large scoping documents for client approval.
• Participated in planning activities with peers by contributing my knowledge, seeking clarity on business requirements.
• Participated in retro by blamelessly identifying issues from the previous sprint and provided potential resolutions.
• Participated and advised on impact and possible risks on bi-weekly release meetings.
• Reviewed code written by any developer, regardless of team, in my own areas of expertise.

Eagan MN

• Led and organized interdepartmental projects to improve efficiency.
• Wrote Advanced T-SQL queries, generated hundreds of stored procedures, triggers, and functions to accomplish complex tasks and to improve efficiency of the team.
• Tested and wrote API endpoints to ensure requested deliverables.
• Submitted hundreds of improvement suggestions on existing code.
• Participated and led multiple sub-committees regarding projects for the culture committee.
• Managed client expectations with timelines and technical updates.

Eagan, MN

• Communicated professionally and effectively with customers at all levels. Explain technical details in a plain, clear, and simple manner.
• Wrote basic SQL queries to find or extract data.
• Managed personal queue of tickets and provide status updates to clients.
• Troubleshot and analyzed incoming customer calls related to both enterprise and hosted software solutions, utilizing Microsoft SQL Server Management Studio and SQL Server Profiler.
• Analyzed and tested software to determine the type of problems the customer is encountering which could include software bugs, client set up, corrupted data, user error, etc.
• Assisted in the development of online FAQs and knowledge base.

• Wrote, proofread, and edited technical training content in all delivery media for consistency, style, manner of presentation, and format.
• Created and incorporated graphics, photographs, drawings, sketches, diagrams, and charts for use in technical training, instructional, and reference materials.
• Generated high quality technical training, instructional, and reference materials for publication.
• Interfaced with operations, technology, and product management to create new or update existing documentation.
• Trained customers and employees via webinar, on-site, and classroom style training.
• Built and administered certification exams to clients and employees.

Eden Prairie

• Provided in depth support to technicians on multiple hardware and software technologies.
• Supported, organized, and deployed technicians throughout the continental US and abroad.
• Reviewed, evaluated, designed and implemented over 30 new policies and SOPs to significantly increase department efficiency.
• Led performance reviews for lower level technicians and provided in-depth feedback.
• Worked closely with owners and high level customers to ensure satisfaction of services on daily projects as part of an escalation team.
• Supported over 7000 software and hardware endpoints spanning 6 countries.

Eden Prairie

• Provided phone and remote support for 4000 software and hardware endpoints.
• Addressed help tickets and resolved issues in a quick and professional manner.
• Prepared office computers with remote software and confirmed hardware connectivity.
• Managed escalation of help tickets with relevant data for issue resolution.

Apple Valley

• Managed training of new hires and cross-training of existing employees into new positions.
• Provided a leadership role between the managers and team members to ensure facile communication and co-operation between team members.
• Responsible for monitoring team members throughout shifts to uphold Red Robin standards and to ensure customer satisfaction and repeat patronage.

Network Management With Cisco Ios, 3.0

Ged