Managed a team of 20 employees, including 1 manager and 2 supervisors, offshore RCM teams, overseeing Patient Registration, 3rd Party Workers’ Compensation/Motor Vehicle Accident collections.Ensured efficient day-to-day operations of claims placed with MGB RCOs Accounts Receivable vendors such as Mercury Global, IKS, and Vee Systems.Managed selection and onboarding of new vendors based on business need.Developed and implemented policies and procedures. Initiated an enterprise-wide Non-Contracted Payer policy, transferring generic commercial balances to self-pay in 90 days without payer response.Communicated with hospital patient accounting and vendors to identify and resolve issues impacting billing and collections.Served as the primary liaison to offshore revenue management vendor business partners like Mercury Global, IKS, and Vee Systems.Managed vendor caseload allocations to optimize workload.Ensured accurate reporting and payment of vendor invoices.Maximized cash collections and improved operations to meet revenue collection and days in accounts receivable goals.Collaborated with Revenue Cycle teams to enhance workflows and resolve accounts receivable issues.Established first PB team for Credit Balance and Registration Denial processing.Maintained client satisfaction scores above 90%.Created PB management position for vendor relations.Outsourced 50% of PB receivables, saving $18M over six years, with no RIF impact on staff and reduced collection fees towards a 4% goal.0022