•Oversee the day-to-day operations of the Transfer Connection Village at Wolf Village Apartments•Supervise and support a team of 4 village mentors, 3 Resident Advisors, and 1 graduate assistant•Develop and implement strategic initiatives to enhance the Transfer Connection Village Program•Collaborate with university partners to create a comprehensive support system for transfer students•Create and deliver targeted programs and workshops specifically designed for transfer students•Implement data-driven assessment to measure program effectiveness and improve programs and services•Establish and maintain strong relationships with academic advisors, faculty, and campus partners•Utilize partnerships to facilitate the integration of transfer students into the academic community.•Design and execute engaging events that foster community among transfer students•Conduct programs to promote networking, social connections, and a sense of belonging on campus.•Lead efforts to streamlineconnections between transfer students, student services, and academic depts•Advocate for transfer students and ensure their voices are represented in decision-making processes

•Select, supervise, train, and provide feedback to 22 Resident Advisors and 1 Graduate Assistant•Manage the daily operations of a twelve (12) story suite-style community of 650+ first year students•Assist operations of the Engineering Village, a first year living and learning community•Support 10 Engineering Village Mentors (VM) and 500+ first-year engineering students•Implement and facilitate foundational and ongoing training for undergraduate student staff•Develop and implement facilitation guides addressing residential curriculum programming •Analyze resident data collected through one-on-one interactions and programmatic assessments•Administer student conduct process for community including student hearings and sanctioning•Serve in duty rotation for 4300+ residents, responding to facilities, emergencies, and crisis issues •Work with emergency personnel to respond to emergencies and support students in crisis•Engage with facilities, housekeeping, and residents to identify and address facility needs•Follow-up on building safety inspections, vandalism, and facilities assessments.•Create and maintain an open/inclusive community and serve as a resource for staff and residents.•Manage a budget of $25,000 supporting co-curricular programming and student development•Direct community occupancy management including space reservations and room changes•Utilize systems and programs including StarRez, eRezLife, Maxient, Canva, Moodle, etc. •Perform administrative duties including staff meetings, spending reports, and EOY reporting •Assist with departmental training and recruitment processes throughout the academic year

•Engaged in literature review to develop knowledge around sense of belonging in transfer students•Worked with Director, Coordinator, and Research Assistants to engage in qualitative research project•Participated in research training to develop interviewing skills to utilize with research participants•Collaborated with team to develop virtual research protocol caused by COVID-19 disruption•Identified and communicated with first/last semester Life Sciences transfer students eligible for study•Communicated with research subjects on scheduling and remuneration related to research experience•Conducted 30-60 minute interview sessions with 20+ first-year and graduating transfer students•Recorded data via audio/video recordings and google doc note taking to ensure accuracy of student data•Discussed & evaluated research sessions and data with research team seeking themes in student experiences•Cooperated with research team to create qualitative codebook to evaluate participant interview data•Reviewed and annotated student interview transcripts exploring themes of among research participants•Analyzed 700+ pages of coded interview quotations to discover emerging themes and representative quotes

•Selected, supervised, trained, and evaluated Resident Advisors, 10 directly and 13 indirectly•Managed operations of a 6 building community of 1100+ sophomores to graduate students •Advised residential council through training, elections, programming, and overseeing $8,000 budget•Implemented residential curriculum through conducting training, programs, & committee work•Participated in duty rotation for 2700+ residents, responding to facilities, emergencies, and crisis issues •Administered student conduct hearings and decide sanctions for involved students•Managed $23,000 budget for programming, high-impact experiences, and student initiated projects•Performed administrative duties including reports, occupancy management, and conducting meetings•Served as co-instructor for ECD 220, a course for incoming staff on student development and leadership•Assisted in facilitating departmental training for Professional, Graduate, and Undergraduate staff•Served on S-Drive Data Storage Committee to streamline departmental data storage and management•Served on Training Committee, developing and implementing staff training for employee success•Engaged in Curricular Map development aligning job responsibilities training with expectations•Coordinated with facilities/housekeeping and inspect facilities weekly for community safety and security

•Met with students on a regularly scheduled basis to develop skills associated with academic success.•Developed professional relationships with students in order to assess individual strengths and weaknesses•Provided individualized support and tailored sessions to a student’s unique skill sets, abilities, and needs•Fostered academic independence and empowered students in all areas of their academic lives. •Aided student-athletes transitioning to college with technology mastery and skill development •Supported development of cognitive skills and abilities necessary and expected at the collegiate level.•Promoted the development of self-advocacy skills, encouraged student use of campus resources

•Engaged in 1:1 career counseling sessions ranging from 30 to 60 minutes with 8 to 10 students per week•Coached students on job search, resumes, cover letters, interviewing, networking, and other career topics •Facilitated/analyzed assessments of values, skills, interests, and personality of students for career support•Used assessment results to explore potential course, major, and career decision pathways with students•Reviewed personal statements and offered guidance on graduate school and scholarship processes•Facilitated counseling groups for 4 to 12+ students on internship and job search strategies and techniques•Assisted with marketing/staffing signature events including Career Fairs, Workshops, Drop-In Events, etc. •Supported projects including researching and creating career education materials for courses, clubs, etc. •Delivered presentations to clubs, organizations, and classes of 30+ students on career services topics•Lead Peer Coaching program; coaches provided 1-on-1 coaching and created large career events

•Co-facilitated student programs with 50+ students in values exploration and goal development activities•Coached 5+ students per semester on various topics for roughly 25 hrs. per semester over three semesters •Worked with students on the exploration and creation of academic and community goals for the semester•Supported fellows in developing a sense of belonging and identity within the University•Aided fellows in utilizing individuals and support systems that aided in their transition to college•Educated fellows in synthesizing connections among experiences and broadening their own POV •Advised fellows in identifying educational interests/pursuits and developing goals around them•Encouraged fellows in understanding the process of and factors that contribute to goal attainment•Promoted skill development from goal development to application to remaining college experience.

•Supervised and supported staff of 4 resident Advisors and community of 400+ summer school residents•Managed summer budget of $2,000 utilized for social and educational programming activities•Assisted in planning and implementing programs in coordination with RA staff and Assistant Director•Supervised move-in/move-out processes between Spring, Summer, and Fall academic sessions•Coordinated with housekeeping and facilities to ensure spaces were prepared for new residents•Respond daily to resident questions and concerns regarding housing, conflicts, transitions, etc.

•Served as institutional representative and promoter of ACPA as a professional organization •Provided opportunities for networking, professional development, and career extension and advancement •Engaged in professional development opportunities with other graduate students and new professionals•Developed knowledge about ACPA, sub-units, coalitions, commissions, and communities of practice•Connected with graduate students and new professionals to expand personal and professional network

•Reviewed and created floor plan designs to standardize models and create consistency across department•Assisted in curriculum development and program creation and planning for 21-22 academic year•Collected and distributed housing data on room size and count across for Covid-19 quarantine housing•Participated in weekly staff meetings, planning reopening and managing Covid-19 concerns/restrictions•Met weekly with Assistant Director for check-in, reviewing assignments, and professional development

•Worked with multiple Directors to create new outline to optimize Student Success Center website •Researched community college CARES, Advising, Career, and Clinical Counseling Services across the state •Utilized research to assist in creating web pages for JCC's revised Student Success Center website•Created drafts of pages, resources, forms, etc. for the services provided by and connected to the center •Engaged in planning and development of mental health programs for students, faculty, and staff

•Served as regional resource for policy review and technical training for 25 locations and 500+ employees•Created/implemented training plans for new and continuing regional Customer Service Managers•Coached, evaluated, and engaged in accountability conversations with regional mgmt. teams (SM & CSM)•Onboarded regional management and personnel through introduction to strategy and company culture•Facilitated weekly meetings & training sessions via conference calls, regional meetings, web-sessions, etc. •Participated in creation and implementation of regional training materials & standard practice updates•Selected and trained associates for the High Performance Career Development Program for the region•Compiled and analyzed weekly regional accounting reports, customer service data, and other KPIs•Provided ongoing plus/delta feedback to Customer Service Managers and Regional Leadership

•Recruited, interviewed, hired, and trained 500+ employees across 30+ regional and statewide locations•Provided ongoing performance coaching and conducted quarterly and annual performance appraisals•Routinely supervised 60+ employees, supporting their professional development and skill refinement•Supported team members in connecting skills to professional goal creation, pursuit, and attainment•Utilized company financial and productivity tools to ensure successful and profitable total store operations•Managed total store operations in the absence of the Store and Assistant Manager weekly (10+ hrs/week) •Created/maintained an atmosphere of enthusiastic customer service and positive customer experiences

•Selected, supervised, trained, and evaluated 12 Office Assistants serving a community of 650+ residents•Managed provision of services including key processing, mail delivery, and collateral check-out system •Trained and supervised 20 Resident Advisors on admin. functions related to serving community residents•Coordinated and implemented general semester and holiday desk staffing schedules. •Managed and processed payroll for combined Office Assistant and Resident Advisor team•Performed staff evaluations, assessing performance, successes and opportunities, and future goal setting •Held monthly 1:1s with student, graduate, and professional staff to strengthen team cohesion

•Created and monitored check-in/out process for 20+ conference groups ranging from 20 to 250 students•Selected, supervised, trained, and evaluated 7 summer conference assistants•Performed facilities checks before/after conference check-in/outs including common and individual spaces•Prepped/de-prepped rooms for conference guests through placing bedding/toiletries for each bed-space•Served as a direct point of contact for guests for lock-outs, facilities issues, noise complaints, etc. •Assisted in conference season activities to transition from student to conference housing and back

•Served on a team of 27 Resident Advisors supporting a community of 1450+ First-Year students•Engaged in community development through individual connections and cultivating inclusive environment•Provide resources, programming, community connections, and development opportunities to residents•Created monthly bulletin boards on topics including diversity, academics, engagement, and health.•Facilitated programs connecting residents to resources and create community building opportunities •Serve in duty rotation for 1450+ residents, responding to facilities, emergencies, and crisis issues

•Provided exemplary customer service for housing community of 500+ residents•Represented University Housing as the first point of contact for students, parents, and administrators•Managed scheduling professional staff appointments and common area room reservations•Maintained logs of key check-outs, package deliveries/receipts, item and game rentals, and facilities issues•Performed correspondence management by directing deliveries, logging packages, and processing mail•Coordinated with team to ensure quick and efficient opening, closing, and holiday check-in/out processes