Responsible for a book of business comprised of 25 clients.· Strategically assigned to large and/or complex clients.· Accountable for the retention, growth and increased profitability of existing business, the acquisition of new business, and the strategic direction of assigned accounts.· Deliver ''value added'' services through the execution of client specific business plans.· Manage all aspects of renewal process including pricing, product offerings and contract language, with a focus on Optum Rx profitability.· Establish and maintain strong relationships with customers and consultants; ensure Optum Rx senior management has customer specific ''board level'' contacts.· Maintain strong client communication through consistent teleconference and on-site meetings throughout contract year.· Deliver consultative client performance reviews at least once per plan year, identifying cost drivers and making recommendations for savings and/or plan improvement based on book of business knowledge and company product offerings.· Demonstrate marketing and technical expertise through client, broker and consultant meetings. · Work with Sales, Clinical and Finance to implement book of business strategies that maximize retention and cross sale opportunities that target cost savings for clients.· Provide feedback to management on market trends of our clients.· Serve as Subject Matter Expert to RFP team on all new business proposals.· Maintain a high level of healthcare industry knowledge.· Act as mentor to Account Executives and Strategic Account Executives on team.

Managed large WI - based health plan's pharmacy benefits serving as a consultant andtrusted advisor. Served as client advocate on internal operational issues within Medco Health functional areas including IT, finance, networks, and clinical.Ensured timely resolution of client issues through documentation in Medco client tracking system.Met with client quarterly, identifying trends and offering solutions to achieve goals.Presented programs and services to client that targeted cost savings, while driving membership to Medco Pharmacy via mail order.Managed set up of 180+ new benefit plans as a requirement of Healthcare Reform.Managed remote customer service team to ensure health plan members receive exceptional service through weekly teleconference calls, tracking and resolving member issues within established timelines.Served as Project Manager for several projects impacting client service including IT platform upgrade and clinical programs.

Managing a team of Account Managers responsible for retention of over 400 clients.Maintains ongoing contract relationships and service delivery to clients.Acts as outward-facing, dedicated resource for assigned accounts, typically with direct client contact on large or complex accounts.Involved in all aspects of customer implementation after the sale.Builds relationships with employer group clients, as well as brokers/consultants, and serves as the primary point of contact for overall and day-to-day service delivery. Represents client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs.Works closely with Sales, Clinical, Operations and Finance to implement book of business strategies that maximize retention and cross sale opportunities.Cross sell pharmacy programs targeting cost savings while achieving clinical efficacy.Develop and present analysis of client data showing value of company’s products.Travel to client locations for presentations and employee health/wellness fairs.Consultative review of customer renewal, including benefit plan and clinical program recommendations.In-depth knowledge of pharmacy pricing, including both traditional (spread) and pass through (fixed fee).Subject matter expert to RFP team on all new business proposals.Sales support on key finalist presentations demonstrating value of Account Management service after the sale.In-depth understanding of the PBM industry and how its evolution impacts new product offerings for clients.

Developed, marketed and sold consultative packages to customers with self-funded benefit plans which include medical, dental and pharmacy benefits.Created a business plan to leverage resources to create new products.Demonstrated internet based reporting environment to all customers.On-site consultation with employers regarding their health plan performance.Analyzed customer experience to identify trends and offer suggestions for plan improvement.

Provided support services to internal and external customers of Wausau Insurance Companies as an Account Service Representative. Promoted to Underwriter in July of 1996. Responsible for underwriting, pricing and servicing Property and Casualty lines.Determined acceptability of accounts based on individual risk factors and knowledge of coverage, rating and pricing plans as determined by company strategies and goals.Initiated workflow improvement teams to maximize the department’s output.Honored as one of “Top Five Underwriters” in Custom Accounts in 1999.Promoted to one of two Product Specialists in the company in June of 2000.Performed a combination of duties relating to product development, pricing and management.Organized and implemented training for staff.Acted as consultant to field underwriters on complicated items outside their authority level.