Oversee program health through reporting, stand up projects, and coordinate teams/departments through all phases of the project whether they follow the EPDIO, eDGAR, or Agile format.

• Software: Intuit Quickbase | DataTrack | Google Docs | MS Office Suite | AutoCAD (versions 2007/ 08/ 09/ 10/ 12) | AutoDesk Revit | Hootsuite | Adobe Illustrator | InDesign | Bentley Microstation V8i | RS Means CostWorks | Google Sketch Up | LEED and EarthCraft online instruction• Site Experience: Woodworking | Drywall | Plumbing | Landscaping | Project Management | Floor Plans | Quantity Takeoff | Automotive | Information Technology | Networking Systems | Event Planning | Balance Sheets | File Management | Social Marketing | Advertising• Other Projects: Built my own PC

Oversee the Customer Care departmentAssist in the development of the training program for new hiresProvide escalated support for business systemsAttend industry events to run demonstrations of the softwareLead informational sessions to demonstrate new features for customersProvide on-site training or in-person support on deployment days when requested by customer.Manage product databases.Manage customer database migration into Prima's software.Limited web design for customer sites.

Manage financials including:-Forecast and maintain financials to maintain a profit margin of 100% above wholesale cost.-Manage the budget and run the CSR payroll.Maintain operational efficiency by:-Maintaining information systems, office equipment, and computer systems.-Troubleshooting problems with our information system supplier, ABC Financial.-Ensure all customer service systems and procedures are followed.-Update current systems and creates new systems for CSR Team.Provide Excellent Customer Service:-Maintain a 9.5 / 10 Rating for CSR Friendliness and Member Service in our tracking software. *Ranked as high as the top 5 clubs in the world for overall staff, and 13th in the world for Customer Service Staff.-Execute and resolve daily member service issues through the inquiry process.Management duties include:-Hiring and training of new staff and disciplining and firing CSR employees.-Planning and scheduling staff to ensure effective CSR coverage.-Mentoring employees through Employee Development Meetings with CSR staff to ensure CSRs are achieving individual and team growth.-Provide executive communication and reporting for the CSR department.-Develop systems, procedures, and quantifiable results for all duties listed above.

Delivered accurate and productive inventory on daily and weekly basis,Assisted with conducting an annual inventory audit.Regulated and stored stock at correct locations in the warehouse

Assistant to the Director of Facilities.Responsibilities included building maintenance, administrative documentation, and event coordination.

teaching, team-building, first aid

Lesson plans, planning tournaments, personal fitness trainer, instructor, first aid