Patrick Sullivan Email & Phone Number

Saint Paul, Mn, Us

Greater Minneapolis-St. Paul Area

As a CSR II, I specialize in training new team members on essential SAP functions and core customer service skills. I act as the primary liaison for US and global OEM Flowmeter customers, managing processes such as quotations, order entry, fulfillment, and troubleshooting. My role involves collaborating across departments to enhance internal processes and leveraging qualitative data from customer interactions in Salesforce to drive improvements in service and customer experience. I am committed to delivering a positive customer experience through effective troubleshooting and coordination with various stakeholders, while ensuring compliance with TSI policies and adapting practices to align with evolving requirements.

Maplewood, Minnesota

In my role at 3M, I engaged with residential, commercial, and automotive customers to assess their product needs and offer expert advice on our window film product lines. I oversaw the review and approval of warranty claims from dealers, ensuring a seamless resolution process. Utilizing Salesforce, I effectively managed all customer interactions to maintain high standards of service and support. My focus was on delivering tailored solutions that enhance customer satisfaction and uphold 3M’s commitment to quality.

At Greater Twin Cities United Way, I built and managed relationships with partner organizations to design and implement annual employee giving campaigns that aligned with their philanthropic goals. I actively engaged with employees to promote these campaigns, sharing information about GTCUW through presentations and informational events. Additionally, I logged donations, donor interactions, and campaign details using Microsoft CRM, ensuring accurate reporting and enhancing our outreach efforts. My commitment was to foster a culture of giving that strengthened community impact.

Washington D.C. Metro Area

At the Luxembourg Ministry of Foreign Affairs, I researched U.S. policy and prepared detailed memos to support the development of Luxembourg’s foreign policy positions. I composed website posts summarizing current events at the Embassy to keep stakeholders informed. Additionally, I represented Luxembourg at various EU meetings held at the EU Embassy, fostering diplomatic relations and contributing to collaborative efforts. My work focused on enhancing Luxembourg’s engagement within the international community.

Greater Minneapolis-St. Paul Area

At U.S. Bank, I provided in-person teller and banker services to branch customers, assisting with tasks such as opening consumer accounts, submitting credit applications, and fulfilling service requests. I identified solutions for both new and existing clients by leveraging my knowledge of current products and services. Additionally, I proactively educated clients on various offerings to help them choose the best solutions for their financial goals, ensuring a positive and informed banking experience.

Bloomington, Minnesota

Founder of small window cleaning business within Minneapolis metro area. Business has grown 5% every year of operation through good customer service and satisfaction. Many of our newer customers have been referred to us through contacts, and most have become repeat customers over the past four years.

Saint Paul

Target Employee. Advise customers on which products are a good fit for their lifestyle and needs. Very hands on sales experience in working directly with customers. I work to promote the Target brand positively to our customers.

Collegeville, Minnesota

Helped to foster positive relations between alumni and Saint Johns University by helping to put on specific alumni events. I managed the student workers for two years within and outside the call center. Tasks included ensuring that workers showed up and completed their specific jobs during the duration of the shift. Assisting the Institutional Advancement team in setting up for large events like homecoming and football games creating a fun and relaxed atmosphere for the distinguished guests, while also acting as a student representative for the university to converse with the alumni.I managed a team of students for my junior and senior years at our call center and helped train new hires to help them to best connect to our donors to help raise as much money for the student fund as possible.

London, United Kingdom

Interned for a period of three months within the UK for the conservative party. Responsibilities included writing & updating newsletters, and keeping the blog current, as well as other small support tasks performed as needed.

Shoreview, Minnesota

Worked within non-profit organization for a summer and performed many unique tasks while I worked there. I worked within the office of the organization as a small project manager, as well as leading the afternoon day camp run for children without access to typical day camps. Became a mentor for children who struggle to find positive male role models in their lives.

Greater Minneapolis-St. Paul Area

Worked within the sales audit office and learned many basic accounting procedures and techniques while offering a glimpse into the floral industry.

Master Of Business Administration - Mba

I have specifically focused my coursework on business strategy and management development.

Bachelor’S Degree, International Relations

Deans List

Education record

High School