Patrick Sullivan Email & Phone Number

Fishers, IN, US

Indianapolis, Indiana, United States

• Lead organizational change and implementation of digital solutions to improve branch and sales team performance
• Create a culture of excitement and demand around customer solutions and digital tools
• Identify customer needs, propose solutions and assist in closing the deal
• Lead by example, test, train on and roll-out new initiatives to the region including but not limited to our website, quotation tools, CRM enhancements, Power BI, inventory management solutions, lockers, and much more
• Conduct analysis to identify target opportunities (both existing and non-existing customers)
• Serve as the key point of contact for all potential solutions opportunities

Indianapolis, Indiana Area

• Participate on strategic growth teams & contribute to the direction and development of commercial strategy of National Account programs. Areas of focus include working with national account managers leading strategic.
• Responsible for overall customer implementation satisfaction. Set strategic direction of the implementation, define the objectives of the project and ensure a common understanding with the supporting team leads which.
• Provide formal and informal leadership to internal, cross-functional teams striving to meet project deliverables and timelines.
• Conduct national account research in conjunction with the sales organization.
• Work with national account managers to plan and coordinate high level customer business reviews.
• Develop customer site level target lists for deployment within the national account leakage and growth targets.

Indianapolis, Indiana Area

• To seek out continuous improvement opportunities by reviewing the current logistics model(s) and to provide recommendations to management for improvements.
• Develop detailed cost benefits scenarios for various recommendations and logistics options
• Manage projects by identifying and deliver project objectives on time, on budget that meets business requirements and strategic initiatives.
• Resource that participates in overall network optimization projects by performing necessary work to meet project objectives and business requirements that enables project success.
• Revise Training documentation based on/and changes to existing Applications
• Publish Training Documents on company learning center

Indianapolis, Indiana Area

• Maintain data used in eCommerce applications, including adding new products, and managing obsolescence and substitutions
• Measure and improve data integrity; identify and fix inaccuracies
• Become knowledgeable in new applications and systems to ensure correct/optimal use of product content
• Perform training as needed for internal and external sales teams
• Generate and consolidate statistics on product breadth and depth for required Corporate reporting and dashboards
• Collect product data from internal and external sources including current product databases, suppliers, and 3rd party data providers

Indianapolis, Indiana Area

• Lead the Global Solutions Center Customer Fulfillment representatives towards achievement of planned annual metrics by acting as a change agent on accountability for team deliverables
• Work with Customer Fulfillment Manager to implement standard operating procedures (SOP’s) for all customer programs supported by team; attention to detail should be given to order entry, open order report management.
• Identifying and implementing program profitability projects with the Customer Fulfillment representatives such as opportunities with customer reporting capabilities and claims reduction through root cause analysis
• Track and analyze individual and team performance to develop action plans to drive productivity improvements
• Provide ongoing coaching and feedback to team members in areas of customer service, communication skills, policy and procedures.
• Continuing to build a “world-class” team through recruitment, interviewing, and team build out strategies

Indianapolis, Indiana Area

• Act as an extension of the outside sales force to proactively grow electrical product sales.
• Handle customer inquiries, process orders and resolve customer issues promptly using root-cause analysis.
• Secure market level pricing feedback from customers and provide timely price quotations and/or proposals.
• Price, procure/place orders, handle claims and returned goods, and manage accounts.
• Expedite backorders to maximize fill rates and customer satisfaction.
• Actively participate in branch and business quality initiatives.

Indianapolis, Indiana Area